Is it just me experiencing this or do HMRC appear to be grinding to a halt?
Just tried to call the CT helpline. After going through all the usual guff and selecting options, the message comes on that they’re very busy and can’t take the call, goodbye. That’s happened a few times in the last few weeks, whereas in the past it was quite rare.
Various claims or correspondence we have submitted aren’t being dealt with – penalty appeals, R&D claim, EIS application and overpayment relief claim. All sent in a couple of months ago, none yet being looked at. Any time I call for an update I’m told they are dealing with post/claims from March.
They always take my name and number to call back but I’ve never had any of these calls. Maybe one day I will be inundated with them…
The R&D one I chased again today. Called 16 days ago and they were dealing with claims from 28th March. Today they’re dealing with claims form 29th March. I get that March is a popular year end but that’s taking the piss.
I’m half expecting an announcement any day that they are just shutting up shop.
I dread to think how things will be if/when Brexit happens and you have staff diverted off to deal with that…