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Are HMRC really this stupid?

Aren't they controlling and recording PAYE repayments?

Can't believe this at all.  New company client last year, previously well paid.  I do the payroll, month 10 was the first month, and months 10-12 threw up large tax repayments (a couple of thousand) due to higher rate tax being deducted for months 1-9 but months 10-12 were just £671 per month gross.  So, I claimed repayment of the £2k via the HMRC website online form.

I checked the govt gateway account a couple of months later and saw the £2k still shown, so filled in the online claim form again.  Then a couple of months later, the same story, so I did it again.  Then last month, checked, and still shown as a £2k credit on the govt gateway account, so wrote them a letter referring to dates of previous online claims, etc and asking them to expedite the refund.

Today, client phoned me and asked me why he keeps getting £2k cheques from HMRC every couple of months!!!!  I immediately logged into the govt gateway account and it's still showing £2k credit balance.  I can only assume that the repayments aren't being logged onto the PAYE/govt gateway system!  

Surely this is a massive security/fraud risk?  Are HMRC really this stupid not to have such basic checking/recording procedures in place to allow this to happen?

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11th Sep 2017 11:22

I have ceased to be amazed by hmrc ineptitude. To be frank I am more amazed when something goes well with them. They are dominated by 'computer says mentality' and being unable to think outside the box like most of the snowflake generation whom they seem to employ.

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11th Sep 2017 12:51

Hold on!

You re-applied for the same tax refund three times without once checking with the client that he had not received it.

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to Euan MacLennan
11th Sep 2017 13:33

Euan MacLennan wrote:

Hold on!

You re-applied for the same tax refund three times without once checking with the client that he had not received it.

I checked Govt gateway and it was still showing a credit. Why would I even think the client had received it if HMRC themselves showed it as being still unpaid???

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to Ken Howard
11th Sep 2017 13:58

Because HMRC systems are built out of paperclips, tinfoil and despair and relying on them to provide meaningful feedback is sheer folly.

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to Ken Howard
11th Sep 2017 14:15

"I checked Govt gateway and it was still showing a credit. Why would I even think the client had received it if HMRC themselves showed it as being still unpaid???"

It's a very fair point Euan.

You're not seriously expecting that we practitioners turn up to work on Monday, simply to administer HMRC's tasks go smoothly?

If HMRC's systems are insufficiently robust, we shouldn't shoot the messenger.

This confirms my views - HMRC is unfit for purpose and, HM Government officials, simply turn a blind eye.

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By Matrix
11th Sep 2017 14:02

Thanks for the tip.

It is mad how clients forward letters from debt management but never tell us when they receive repayments, I had to check all my CIS clients had got their repayment and they replied thanking me, but none just told me they had got it.

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11th Sep 2017 14:47

In answer to your question YES

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11th Sep 2017 14:47

OMG

I am clearly in a minority of one in thinking that the professional (and potentially time-saving) thing to do would be to check with the client before filling out and firing off another request for repayment.

But I do agree about HMRC's recording of PAYE. We have to file RTI returns "on or before" the date of payment to the employees, but HMRC's records are only updated twice a month and the recording of payments is distinctly hit and miss.

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