Can't believe this at all. New company client last year, previously well paid. I do the payroll, month 10 was the first month, and months 10-12 threw up large tax repayments (a couple of thousand) due to higher rate tax being deducted for months 1-9 but months 10-12 were just £671 per month gross. So, I claimed repayment of the £2k via the HMRC website online form.
I checked the govt gateway account a couple of months later and saw the £2k still shown, so filled in the online claim form again. Then a couple of months later, the same story, so I did it again. Then last month, checked, and still shown as a £2k credit on the govt gateway account, so wrote them a letter referring to dates of previous online claims, etc and asking them to expedite the refund.
Today, client phoned me and asked me why he keeps getting £2k cheques from HMRC every couple of months!!!! I immediately logged into the govt gateway account and it's still showing £2k credit balance. I can only assume that the repayments aren't being logged onto the PAYE/govt gateway system!
Surely this is a massive security/fraud risk? Are HMRC really this stupid not to have such basic checking/recording procedures in place to allow this to happen?