We have a client who we do end of year accounts for. Every year the bookkeeping is a mess, no reconciliations, no loan interest payments etc. So every year we advise them to get a bookkeeper to ensure better accuracy prior to it coming to us. As part of the accounts process in the past we have obtained loan statements and inputted the interest to reconcile etc and the bank accounts and so on.
This year, the client gave us the information very late (2 weeks before the due date again with nothing reconciling) this is after I have been asking for more thann 6 months for the bookkeeping so we can make a start. Anyway the information we requested never came back to us in time, i.e. the loan interest, bank statements etc even after me mythering so the deadline has gone over.
And apparently that is my fault because I have not advised her what to do. Also the client takes deposits from customers and we have advised them how to do these, i.e. held in a deposit account and recognise only as a sale when the service is performed. the client has looked back on the previous year and realised they have done some of this wrong and some deposits were included as sales - which again is my fault even though i have email records from the year before explaining exactly how this works and what should be done - i also have copies of our emails to her saying that she needs to go through the deposits and confirm all are , but also aan email reply to say she has gone through and allocated deposits to sales where they should be. Then we also have a letter of rep to say she has gone through the bookkeeping and confirms the balances and then the actual signed accounts.
But it is still my fault because we have misadvised and because she still won't get a bookkeeper.
I am feeling very very annoyed and deflated by this and i will be disengaging once this work is complete.
Is there anything else I could have actually have done? If the client is requested to go through the figures on more than one occasion and confirms them to be correct - if there is an error is that then my fault?
;-( i actually just feel like packing this in