I've been using Xero for about three month now and think the product is great. However, after moving from Sage I find the support pretty abysmal. There is quite often a delay of a few hours before your question is answered, quite oftern the question isnt fully understood and more often than not the answer is some generic response thats not particularly useful. I would personally happily pay for telephone support. I'm interested to know other peoples views on
A) Are you happy with Xero's support?
B) Would you pay a premium for telephone support?