Article in the Evenieng Standard:
Applies to MPs, and any other taxpayers dealt with by PD1. Do you agree with this?
If it were true, no.
What a disingenuous pile of carp. Don’t believe the rubbish you read in papers. The PD1 line is there for security reasons. Same reasons that stop most MP UTRs from being filed through the Gateway.
It's what happens when papers get the news off Twitter.
Articles like that should really be capped at 140 characters too.
I think it's common practice in big businesses to make sure senior people don't know how bad things are for "ordinary" customers.
Yebbut ... the phone gets answered quicker. That's credible surely? (Agree re media "truth propensity" in general).
I am aware of PD1, but I am not aware that there is a specific helpline. However, there are specific helplines for inquiries from MPs to all government departments (or systems for passing complaints). A lot of inquiries go in on behalf of constituents through that route.
There was (and probably still is) a special additional sheet for annual tax returns which was not built into the online system. I don't think this was to do with security, but instead because of the way in which MPs offices and staff are accounted for. I would be surprised if this was built into the online submission system. It isn't in the APIs for Self Assessment MTD that I have seen.
Just recently I've always had calls to the Agent SA helpline answred very quickly (under a minute) even this month.
And the webchat facility for PAYE is a godsend as the telephone helpline used to take ages to be answered.
So for once I can't criticise HMRC