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ASA - am I missing something?

I've set up a ASA account and "linked" my clients from my old govt gateway account - now what?

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I've set up a ASA account and "linked" my clients from my old govt gateway account - now what?

I expected to be able to see my full client list on the ASA account, but nothing is there.  I thought I'd done something wrong, so I went through the HMRC webpages to "link" them again, but got a message saying they were already linked.

Surely I don't have to go through the agent authorisation process separately for every client do I?  I've done it for a couple of clients just to see if/how it works that way.  I got the VAT authorisation code letters from both clients.  For one, they appeared on the new ASA account but the other hasn't appeared.  They've both disappeared from the old govt gateway account.

I've gone round and round in circles on the HMRC webpages and also on other guidance webpages such as Aweb etc., and now losing the will to live.  Help?

Replies (4)

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By ireallyshouldknowthisbut
19th Jun 2019 09:06


(1) you cant see your clients on the new ASA
(2) You don't actually use the new ASA for anything i can work out. [ie the one that looks like the old one, in green]
(3) To trf your clients (assuming you have linked your clients) you have to follow the link on HMRC's website from what is now step 5 (I cant seem to make it work if you bookmark it)

If its any help, I have found is really illogical and confusing too, not least that you seem to need to launch pages from HMRC's website, rather than a "proper" site with a list of links to use to do things.

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John Stokdyk, AccountingWEB head of insight
By John Stokdyk
26th Jun 2019 10:34

That's an excellent suggestion AW71. I was just looking for some definitive info on the process and was coming to the same conclusion when I saw your comment... I'll raise it with the editorial team and get on to the case asap.

I'm sure we'll be seeing a few more conversations like this between now and 7 August.

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By johnhemming
26th Jun 2019 11:51

If you have got authority from your clients you should be able to use any MTD software to look up VAT information using the agent credentials.

It is important to remember that you can run more than one MTD software at the same time and, for example, you can look up submissions sent on Sage or Xero using software like Vat Direct.

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