Relaunch of Agent Dedicated Line
We are pleased that we are now able to trial a relaunch of the Agent Dedicated Line. To help us provide priority access for agents, we are expecting agents to use digital services where these are available and to get information from clients where this is possible.
We are trialling a prioritised support service from 14 June 2021 (Monday to Friday 8am to 6pm on 0300 200 3311) and we expect calls to this line to be answered within 10 minutes. It will help us to maintain the service, if agents spread calls throughout the day rather than phoning as soon as the helpline opens. We’ll keep your representative bodies informed about how we perform against this target.