Our client is signed up for MTD, and wants to recover VAT on hotel bills etc from European working trips. I have tried through our old Gateway, and the authorisation request is repeatly rejected.
I have tried through the new agent services account, but it states we are already registered to manage the client VAT. I tried authorisation for "something else" and am directed to Guidance notes for setting up authorisations.
The client has tried through his own Gateway - we can find no option there for EU VAT refunds.
I can't get through to HMRC - although apparently there is "lots of useful advice on the HMRC website". Who knew?
Any advice? I have four weeks to get the refund request submitted before the window closes.
Replies (3)
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I had exactly the same problem last week. I was bounced from the online services webchat (which is where the error message sends you) to the vat online webchat back to the online webchat again. None of them knew what the problem was. To be fair, though, I rang the VAT helpline, and spoke to a human being who sorted the problem in about 10 seconds flat. Just a pity that I'd spent several hours getting nowhere on the various webchat services.
My question would be why on earth do they ask for figures from the LAST SUBMITTED VAT RETURN when what they really mean is the figures from a random VAT return from about 18 months ago?
Is this really the world class digital tax system that HMRC seems to think that it already is?
Is this really the world class digital tax system that HMRC seems to think that it already is?
No.