We've just had a voicemail left on the office number (all the lines in were engaged) saying this was a message for the customer/agent/authorised representative of reference number **********. Please call HMRC back on 0300 *** ****.
Never come across this kind of automted call in before and, frankly, if a human can't be bothered to ring can I really be bothered to call them back. Has anyone else come across this before? Have they finally given redundancy noties to all staff and brought in AI?