Avalara MTD filer v7.0 - HMRC Connectivity

Have updated to v7.0 as directed by Avalara but system does not retrieve obligations from HMRC

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Have updated to v7.0 as directed by Avalara but system does not retrieve obligations from HMRC, although does retrieve liabilities and payments so not a fundamental connection problem I don't think.  V7.0 is relatively new first available for 2020 Q2  returns so may be a software glitch. Anybody having similar problems or a solution?

Have tried disabling firewall, deleting all previous versions from system and reloading from scratch - all other functionality works as previously just not ability to retrieve obligations and therefore select and make VAT returns - HMRC system reports no problems and obligations are recorded when entering directly through HMRC portal - just no scope to make returns anyother way since making tax digital

Thanks in advance 

Peter

Replies (14)

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By carnmores
10th Oct 2020 10:23

Ive never heard of it till today. They seem to have a multi territory product here. Are you filing for one or many companies using spreadsheets

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Replying to carnmores:
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By Peter Hayward
13th Oct 2020 16:09

just trying to file for the one company at the moment - have tried a couple of times on each of the last two days with same outcome

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By johnhemming
11th Oct 2020 11:40

The obligations API runs much the same as liabilities and payments. Hence it does not strike me that you can resolve this without help from Avalara.

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By Simosky
13th Oct 2020 15:44

I’ve got the same problem. However, I noted that I was unable to retrieve the current VAT obligation with my older version of Avalara. I thought maybe this was because I needed to upgrade to version 7, but this has made no difference. I too can retrieve previous entries, and can also see all obligations in HMRC’s website. I am hoping it’s a temporary glitch on HMRC’s side!

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Replying to Simosky:
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By Peter Hayward
13th Oct 2020 16:07

Whilst I'm sorry you're having the same problem it does put my mind at rest that I'm not doing something silly - unless we both are. I can't get any response from Avalara so not sure if it's their bug but I guess if your old one didn't work either then it must be at HMRC although they said not when I contacted them

If you have any luck let me know

Cheers

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By Simosky
13th Oct 2020 22:03

I’ve since discovered that mine was embarrassingly ‘operator error’. What I had failed to notice was that when I went to the MTD Filer tab in my spreadsheet, the cursor was quite a bit down the page and was on the Retrieve Liabilities section, which looks almost identical to the Retrieve Obligations section at the top of that page.....

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By Andrew.Dickson
22nd Oct 2020 12:59

Peter,

I have exactly the same issue, whilst I am able to retrieve my Liabilities and Payments under the updated v7.0 Avalara MTD excel addin, I am unable to retrieve my Obligations and therefore file a return. When I load the dates into the obligations section it returns a blank list.

I have also removed and reinstalled the software, in an effort to rectify but without success. Any advice on how to resolve this issue would be very much appreciated.

Regards

Andrew

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Replying to Andrew.Dickson:
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By Peter Hayward
22nd Oct 2020 13:15

Hi Andrew

I've found a couple of others with the same problem although suspect the reach of this platform is quiet limited so guess that quiet a few people are having the same problem

I've not been able to get Avalara to engage on the subject simply saying that the software is not supported with technical help

HMRC say that there is no issue at their end and are unable to provide an alternative way of submitting the return

So we're all at a bit of a loss at the moment.

I hope that Avalara will step in and solve the problem but have no indication they will. It may help if you try to raise the issue with them as well

If you find a solution please let me know and if I do I will post it here

Good luck

Peter

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Replying to Peter Hayward:
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By Andrew.Dickson
23rd Oct 2020 13:18

Having raised a query with Avalara, they responded to confirm that the obligations would only be shown if the exact reporting dates are entered to the day (e.g. 01.07.20 -30.09.20). This resolved my issue and I was able to complete my Digital VAT return.

Hopefully this helps.

Regards

Andrew

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Replying to Andrew.Dickson:
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By Peter Hayward
23rd Oct 2020 13:23

Thanks - just tried and looks like that will work for me as well

Brilliant - thanks for helping

Peter

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Replying to Andrew.Dickson:
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By Peter Hayward
05th Jan 2021 23:41

Hi Andrew

Any chance you're having the same problem again this quarter?

Cheers

Peter

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Replying to Peter Hayward:
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By Simosky
11th Jan 2021 10:45

I'm now having the same problem this quarter. I know the macro is enabled and running correctly. After entering the correct dates (1st Oct to 31st Dec), it brings up the line of text stating that it's outstanding but there is no Submit button at the bottom of the table.

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Replying to Simosky:
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By Peter Hayward
11th Jan 2021 11:41

Hi Simosky

I had exactly that issue - no submit button at the bottom of the table. I tried deleting and reloading the MTD filer into the spread sheet but that didn't work

I found that if I deleted the filer completely and reloaded in a new blank spreadsheet it would work; although still showing without the button in my accounting spreadsheet it's working with the button in a new blank sheet. I can highlight the cells in the original spreadsheet to populate the filer in the new one if you have both open at the same time - that allowed me to make my return

Hope that helps

Peter

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By Simosky
11th Jan 2021 23:35

Hi Peter.
Glad you found a way to get your return done. I deleted the MTD Filer tab in my spreadsheet and also deleted the MTD Filer file located in C:\Users\’UserName’\AppData\Roaming\Microsoft\AddIns). I then reinstalled the MTD Filer in my spreadsheet and it fortunately worked. Just hope it still works in 3-months time.....
Simon

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