We have a client and one of their customers have had their bank account frozen for the last few weeks. It is apparantly because of a lot of high value transactions have been going through the account. Extra information has been provided showing the source of the funds and the invoices they relate to and more queries have been returned.
Our client has suggested that they come in and talk to us to see if there is anything they have missed and are doing wrong. I presume that as long as we get the relevant AML and an engagement letter there is no problem with us having this meeting? Or are there other procedures that need to be taken?