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Banks!

Not a question; just letting off steam

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Just booked an appointment to close my mother's bank account.

Have received a confirmation email from the bank addressed to my mother asking her to bring the (her) death certificate. Which, apart from the challenges that would pose, is a bit much as she is still alive.

Replies (11)

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RLI
By lionofludesch
24th May 2019 13:46

Claim compensation for the distress caused by their insensitivity.

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Replying to lionofludesch:
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By paulwakefield1
24th May 2019 15:31

They might counterclaim and charge for giving me a good laugh. :-)

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By Vaughan Blake1
24th May 2019 13:49

Had similar bizarre exchanges when a co-trustee and signatory died unexpectedly. I formally advised the bank and asked if we could get the necessary changes made to the mandate. Guess who they wrote to (and kept reminding!) I did ask the bank person if they did manage to make contact, to ask him where he put the shed key as his wife couldn't find it.

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By andy.partridge
24th May 2019 14:04

Too big to let fail, but too stupid to succeed.

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Stepurhan
By stepurhan
24th May 2019 14:11

Few suspected that the zombie apocalypse would be brought about by banks asking people to bring in their own death certificate.

Glad to hear your mother is still with us in this case.

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By memyself-eye
24th May 2019 15:13

Why would the bank let you close somebody else's account ?

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Replying to memyself-eye:
RLI
By lionofludesch
24th May 2019 15:24

memyself-eye wrote:

Why would the bank let you close somebody else's account ?

Well, apparently, it's because they think she's dead.

Do keep up !!

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By paulwakefield1
24th May 2019 15:30

Because I have a Power of Attorney.

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By memyself-eye
24th May 2019 18:38

You didn't say that originally!
'Do keep up' ...Huh.

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Replying to memyself-eye:
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By paulwakefield1
24th May 2019 18:55

Very true.

But it wasn't relevant -they would have sent the same message anyway.

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By lesley.barnes
24th May 2019 15:25

I have a deputyship for my mum who has advanced dementia. A bank that held one of her accounts refused to change the account to a deputyship unless she came in person and brought her id with her as per AML regs and signed to give me authority. The court document apparently wasn't good enough. They were good enough to let me close the account and gave me a cheque for £55k to deposit elsewhere.

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