I have client who is registered for VAT and has an online login for HMRC for their VAT Account.
The client is based abroad and is registered for VAT due to distance selling. I have requested authorisation to act on their behalf but they never receive the authorisation code in the post as they are abroad therefore I cannot be authorised through my Agent services account.
They have now added me themselves as their agent through their online VAT account using my Agent Identifier number and it states that I can now access their Tax. However I do not know how I can access their tax/VAT account as it does not create a new User ID for me to login nor does it add the client into my client list on my Agent account.
Can anyone shed some light on how I access the VAT account to submit their returns if I am added as an agent by them through their own HMRC User login? Should I receive something in the post from HMRC allowing me to access? They can create me a new user but HMRC states not to add an accountant via this method; however without being able to do so through Agent account I see no other option?