I had a client who was rather unpleasant we parted a long time back but she still owed me money and had been paying from time to time. She never said we will not pay.
She has not paid for a while so appointed a debt collector. I think this really irked her. She then got quite insulting saying her new accountant pointed out a number of errors in my work and they were questioning my ability as an accountant There has been quite a few emails on these lines.
The issue was that at the time due to the client being so badly disorganised she was unable to answer basic questions we made some judgement calls plus there was extremely tight deadline to meet. I have everything documented and signed by the client. Yes in hindsight would have done it differently but you live and learn
I have enough ammunition to hit back but I have not said anything as have left the matter in the hands of the debt collector. There is so much I can take before I react. Do I give her the full salvo as I know it will hit her hard. I also want to counter her allegations.
How do you deal with difficult clients and the stress that goes with it ? I have only had a couple who were difficult but I didn't handle the stress very well.