Like many practices I have lots of client records that the clients are slow or unwilling to collect. It's a waste of admin time to keep emailing / ringing and now the main office is mostly closed I don't want to make a special trip to open the office for no shows.
So I'd like to arrange to post back or courier back and clear the decks (probably start including as part of fee too but initially charge back to clients).
Parcels vary from boxes to a few pages. We used to return previous years when following years came in but this has changed this year as most are posting in when the office is closed and we are collecting later. Also theres always the gone away client who don't return the folowing year so we get stuck with those records.
Does anyone have any tips / know of most cost effective solution for this. Your help as always is very appreciated.