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Book keeper witholding paperwork

Book keeper witholding paperwork

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Hi all don't know where else to post this question really. I have a problem with my book keeper. They have all my paperwork and were supposed to file my self assessment. However they never did do this and now I have begun to receive fines from HMR&C for failure to file. I have spoken to the tax office regarding this and ultimately they have said it is my responsibility and I need to sort it out with the book keeper. My bookkeeper has advised me they do not know where some of my paperwork is. I have asked that they give me back all they have and I will take everything to an accountant to get this sorted. They have now started avoiding me not answering calls etc, basically refusing to give me my paperwork back. Im now in limbo as how can I make someone give me something if they don't want to, I don't know where to go from here. Does anyone know where I stand legally in regards to forcing the book keeper to hand over my paperwork. The longer I am without it the more fines I am going to incur and I suspect ultimately I may even go to prison as everyone knows you don't mess with the tax man. Can anyone give me any advice?Many thanks

Replies (52)

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By Ray Goldring
17th Aug 2013 15:34

 I would go round there and

 I would go round there and demand the paperwork.

 

Failing that i would contact a local solicitor.

Did you sign any contract with the bookkeeper!!

 

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By Jekyll and Hyde
17th Aug 2013 15:52

step by step approach
1) write to book keeper formally requesting paperwork.

2) go to solicitor and start civil proceedings, or go around and demand paperwork. Becareful not to overstep the mark here and cause criminal issues for yourself by over verbal or physical. Ie. They call police.

3) look at the local market and appoint the right person to do the job right. This may cost more than you want or expect however things can be done.

4) contact bank and request duplicate bank statements, same with credit cards etc.

5) write a list of all the documents you believe you passed to the book keeper and what documents you may be able to recover elsewhere. Ie if you do computerised sales invoices, reprint.

6) hand all this information to that appointed account and when asked provide full explanations to all questions. They will do their best to help.

7) that accountant can produce a tax return with estimate and provisions based on all the information and explanations gicenAND can provide further detaila to hmrc in the other information box highlighting what estimations have bern provided and why.

8) wait and hope you do not gey a tax investigation, but knowing in the meantime you have supplied the best figures possible.

9) keep chasing for the records from the book keeper and document everything. If you get anything further you can submit an amended tax return.

10) lastly but not least, thank the acxountant for helping out wirh this very difficult situation and make sure you pay them for their services rendered.

I don't think i have missed anything but just sitting on not submittkng a tax return isn't going to do you any good.

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Replying to Vaughan Blake1:
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By cjenks
17th Aug 2013 19:04

Hi and thank you for your response, I should have mentioned unfortunately the book keeper is a family member so I have been trying not to upset the apple cart so to speak. I know sitting on this is not going to do me any good but was just at a bit of a loss as to what to do. I know I need to seek some legal advice but I am being pulled in 2 directions by other family members about doing this, all I know is I cannot let this go on for much longer. I believe she doesn't know where any of the paperwork is hence why she has not done the work, just not sure how I can file my self assessment with no paperwork.So a solicitor is the next step forward I think, I don't know what else to do.Thanks again

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Replying to Brend201:
Sarah Douglas - HouseTree Business Ltd
By sarah douglas
17th Aug 2013 19:46

Do you owe the bookkeeper money

This all sounds a bit strange to me.  If you believe she/he does not know where the paperwork is, then what our you going to achieve by going to a solicitor especially when it is family.  Surely Solicitors will make the situation worse.  This maybe why they are avoiding your calls.  I would if a family member put a solicitor on to me.  If this is the case then ring up the HM and explain the paperwork is mislaid.   Your always best not to use family and friends for services as their always seems to be confusion about the price except when someone agrees to pay the full price and does not ask for a discount. 

Maybe just write a letter to the family member  because it sounds like they are annoyed with you also. 

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Replying to brian-scholar:
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By cjenks
17th Aug 2013 20:32

Thanks for your response but I am not sure I know what you are getting at? The family member is a book keeper who offered to do the books for me and file my on line assessment. I pay her the going rate (The same as she charges non family members) I don't expect to get anything for free or at a discounted rate, I do however expect to receive the service I pay for and I also expect not to receive fines from HMR&C for non filing when I have paid some one (family or not) to do the job. As said in my previous post a solicitor is not the ideal situation as it would upset the apple cart family wise, however when the book keeper refuses to give me back the paperwork to take to an accountant what are my options. As said I have already begun receiving fines because of this. In regards to your comment that it sounds like they are annoyed with me, I am unsure where you get that idea from, I have done nothing other than ask for my books to be done and when they weren't for my paperwork to be returned to me so I could get this done else where. I have spoken with HMR&C who have advised me it is my responsibility and there is nothing they can do to help me. Therefore what would you suggest I do? I have spoken to the said persons numerous times regarding this and I keep getting fobbed off. Like I said I believe she does not know where the papers are and so cannot give them to me. My question was what should I do now? If you have any ideas I would be more than happy to hear them. Thanks

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Sarah Douglas - HouseTree Business Ltd
By sarah douglas
17th Aug 2013 20:53

I was not meaning to upset you

HI 

I was trying to see both sides of the story as it is actually very common when people in families deal which other.   I just wondered if their was a way around it and why they were behaving this way, something as gone wrong along the way for both parties.   I also think they are your family and surely their might be a way to resolve it between the two of you only and maybe he or she could help in explaining to the HMRC together without other members of family telling you to go to a solictors .  

I just thought that with other family members getting involved they may have dug their heels in.  After all you could end up starting a war within your family where the only person who makes money is the solictor .  In one of  the above post there was very good advice how to reconstruct your records .

I understand from your post you do not think so, but I just wondered was it worth another try as she/he is still holding on to some of your records.  Sorry if I have misunderstood 

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By Jekyll and Hyde
17th Aug 2013 23:25

follow my steps and take out the solicitor.
it really can be that simple.

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By Ned Ludd
18th Aug 2013 00:49

Penalties can be very harsh these days.

I agree fully with the points outlined above but the outstanding return needs filing ASAP to limit penalties whic may be on a daily basis.

First thing I'd be doing is filing a provisional return with a realistic profit to stop those penalties!

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By Ned Ludd
18th Aug 2013 00:53

Sorry
Jekyll and Hyde already mentioned the provisional return

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By Jekyll and Hyde
18th Aug 2013 08:36

Ned, you shouldn't apologise....
.... for highlighting perhaps the most important thing to do. the key, and you have highlighted it in a far better way than me, is putting in a return with realistic profits.

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By Moonbeam
18th Aug 2013 18:19

Try this approach

Your situation is serious, but if you could just get the paperwork back it would be very helpful. I am guessing that your bookkeeper may have had a mental breakdown, just had too much work, or something like that and you might be able to play on her feelings of guilt.

I suggest you write a letter to your relative expressing concern about whether she's overstretched, or not feeling well ( your other relatives can give you the lowdown here). Then make it clear that  it would be so helpful of her to give you back your paperwork, no matter what state it is in as soon as possible. You could collect it this week if she could name a day and time, and come with another relative who she knows and trusts. 

You have been advised that you will have to start court action if she cannot help you, and you really don't want her to have a court judgement against her, as it could make her personal and business dealings quite difficult. Tell  her that If she is going through hard times at present it will be much easier for her to give you back your papers soon. (I doubt if you are the only one chasing for paperwork).

Try not to write in an angry way, more in a way that you are helping her avoid a judgement at this stage. (You may of course want to sue her later anyway for fees you've paid but keep that under your hat.)

The whole tone of the letter should be that you're helping her to sort things out by giving you back your paperwork and you're concerned about her health. In your case I might want to buy a punchbag to deal with very real anger.

Take all the other advice given by others. If my suggestion doesn't work, at least you've given it your best shot.

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By allenlunn
21st Aug 2013 10:31

bookkeeper defends own corner

Go on a bookkeeping course yourself and see if you can discern the answer through your own experiences. Failing that, a couple of stiff drinks may work.

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Replying to jaffe123:
By Paul Cleverley
21st Aug 2013 11:10

Bookkeeper defends own corner

Where's the "LIKE button".

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Replying to itp3asso:
By allenlunn
22nd Aug 2013 09:19

bookkeeper or accountant

Simples!

Prospective clients should look to professionals for advice but more importantly - get paid for it!

I don't see free advice from a solicitor or a marketer for instance.

 

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By neileg
21st Aug 2013 11:16

The apple cart is already upset

but all of the apples are in your lap! HMRC have been forced to accept that reliance on an unreliable agent is a reasonable excuse for lateness.

I strongly advise that you get a dependable accountant/tax adviser to take on your case even in the absence of your accounting records. They will take up the cudgels with HMRC and should reduce the amount of heat you get.

I am puzzled as to how a solicitor will help. If your family member has genuinely lost your records then this can't help. If alternatively she is embarrased/in denial/ having a breakdown she's not gong to be helped by additional pressure. Can't you call on her immediate relations (parent, spouse, etc) to help you out?

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By Charles Kwan
21st Aug 2013 11:19

Pay the going rate???QUALIF

It looks like a classic case of getting someone to do a job and he/she is your buddie and family member.    You should know better.   Any work not done properly you will get a kick in your teeth.  Family and feud war. 

 

Should just go to proper qualified accountant to do the job whether they are your family member or not at least they will have to comply with the Institute or Association's rule and guidelines?

 

Also no need to grumble too much.  Like some of the previous comments and they are good advice for free mate.

 

No need to go all the way to the Court.

 

Hope you sort it out yourself if not find a QUALIFIED ACCOUNTANT.  FGS

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By jiatbanus
21st Aug 2013 12:08

Where are you?

We've all had to deal with such situations at some time - as have HMRC. Firstly; do you owe her any money? Where are you based ? What do you do? Is this your first year? Are you a sole trader? It probably would not cost too much to get copies of Bank Statements, Credit Card Statements, Supplier records, etc.. Answer these and I'm sure some friendly local Accountant will get you out of the mire - as best he can with incomplete records, and get the support of HMRC (for a while). Waste of time going legal. You're not in a position to "go around". Move on and get the job done. 

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By Bluesword
21st Aug 2013 13:05

get a proper bookkeeper

As a Certified Bookkeeper I am paid to sort these problems out.

The issue sounds like a domestic, but will prove expensive with HMRC involvement. 

Bookkeeping is an integral part of your business and you should use professional, insured bookkeepers. Families are always the worst business arrangement

kjcbookkeeping.co.uk

 

 

 

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Replying to jowest31:
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By cjenks
21st Aug 2013 15:13

Hi, although a family member said bookkeeper is a certified book keeper this is her business not just a side line hobby, she has her own business. I also pay her the going rate no discounts etc

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By pauljohnston
21st Aug 2013 14:02

Ok I have read above

Accept it that you have made a poor decision as to assistance for yor Tax REturn.

1 Write by special delivery with a nice letter but stating that you know longer need his/her services

2 Appoint an accountant and explain the position.

3 Get as much data as specified above ungently and give it to accountant.

4 Offer to pay part of his fee upfront

5 He/she will use what you have given to them and submit a tax return using estimates as mentioned above.

6 Never use a family member as there is no comeback if it all goes wrong

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By cjenks
21st Aug 2013 15:26

Thanks for all your responses, i feel like i am taking a bit of a battering here when all i wanted was a little advice from someone else this may have happened to. Said bookeeper is my sister in law and i have spoken with my brother (her husband), shes not having a breakdown/stressed out etc from what i can tell she just cant be arsed and im receiving daily penelties. Some may say this is my own fault for using her services but why wouldnt i? Shes my brothers wife this is what she does for a living so putting work her way i feel was not anything out of the ordinary, now for what ever reason i have been screwed over. My mother always used to say to me "if you don't have anything constructive to say don't say anything at all" i think alot of forum users should take heed of this. For every one else that did give advice thank you for your insight

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Replying to Moonbeam:
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By teresaweezer
21st Aug 2013 18:06

cjenks - I agree

 I have just had a rather gruelling day and have returned to the office to scan all the posts concerning the above.  Perhaps I should just ignore the majority but I would like to say I completely agree with "if you don't have anything constructive to say don't say anything at all I think a lot of forum users should take heed of this" as I often feel some use it as a marketing tool which is not what this is about.  It is simply helping others with advice and not being judgemental.  We probably all find HMRC annoying (I am obviously being polite) but we still need to try our best to assist with the knowledge we have at our disposal.  Think on.

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By Old Greying Accountant
21st Aug 2013 15:32

We have a lot of these type posts ...

... without being snobbish, a bookkeeper is not an accountant and getting them to handle Ta Returns and accounts filing is akin to getting an electrician to plaster your ceiling.

Get an accountant, tell your bookkeeper they have been appointed and let the accountant write for what information they need (having provided them as much duplicate paperwork as you can)

This way you take the personal/family element out the equation and put it on a professional peer to peer basis between bookkeeper and accountant. 

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By cjenks
21st Aug 2013 15:46

Hi thanks for your reply......but... and then what? This is my problem she wont hand over the paperwork i have asked and better asked for that very reason, so i could take it to an accountant and get the work done. She point blank refuses to give me the paperwork, hence why in my original post i asked if anyone knew where i stood legally. The paperwork is my property and she wont give it back!!! Hindsight is a wonderful thing but i asked for the documents back, what should i do go ransack her house. This is what i am saying legally i should be able to force her to provide the paperwork back to me so i can get this sorted. And it is all very well everyone standing on their high horse saying you should have done this you should have done that, you should never use family etc etc etc but i did so lesson learnt. Basically by law can i force her to hand over my papers???????

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By Old Greying Accountant
21st Aug 2013 16:10

You would be best ...

... asking a lawyer to get a court order demanding the return.

If that doesn't work you can obtain a writ of execution to enforce the court order.

This is legal stuff though, we are accountants, you say you have learned, the lesson is get the right person for the job - seek a lawyer!

Also, you say she is a certified book-keeper - have you approached her certifiying body/complained to them?

The very first post suggested seeking legal advice!!

 

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By cjenks
21st Aug 2013 16:22

Thanks for your reply, yes it does indeed suggest seeking legal advice which was my initial intention but then i proceeded to take a battering of how stupid ive been!!!!

All i was after was a little advice. Thank you for your input i will indeed approach her certifying body, file a provisional return to stop the fines (hopefully) and appoint a new accountant

Thanks for taking the time to reply

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By mandymac
21st Aug 2013 16:36

According to ACCA, 'where the members work is to prepare accounting records for a client, the records belong to the client.'

 

I think there is no question that these documents legally belong to you, does your sister-in-law have anyone else working for her that you could ask to intervene? can you speak to your brother about it?

 

As horrible as it sounds, you have to treat this is a 'business problem', therefore I think it would be best for you to send a recorded letter to ask her to deliver the papers by a certain date, stating that if the papers have not been received, then you will have to instigate legal proceedings, and mention that any fees that may have been due will not be paid until a satisfactory outcome has been achieved.

 

It is very hard to detach family and business, so I would try and reassure your brother that it is not personal against him and his wife, just against the business.

 

Good luck.

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By Old Greying Accountant
21st Aug 2013 17:02

Excellent ...

... hopefully my advice was confined to the way forward.

You must pickout the salient advice and ignore the rest. Do not take it personally, remember, although you wrote the query, we write to the wider audience, so that others will benefit and avoid a similar situation -we are not trying to make you feel small (well, speaking personally anyway) but it is an ill wind indeed if it blows nobody any good.

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By pauljohnston
21st Aug 2013 17:06

I am not sure why you are

hooked up on getting the papers back.  Unless to are running a business I would recommend that you go for the easier option of approaching banks and employer etc for copy documents.

But in any case some advice above mentioned dealing with it professionally.  ie Appoint an accountant and tell him the problem.  It may be that a professional letter will do the trick.

 

Going for a court order seeing a solicitor etc is not going to help with family matters so at this point I can see little merit in following this course of action.

 

Good Luck and let us know what transpires

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By Old Greying Accountant
21st Aug 2013 17:10

@ Paul ...

... why would you have a bookkeeper if you weren't running a business?

Bank statements all well and good, but difficult if you don't have supporting invoices/cheque stubs etc - even more so if VAT registered.

Bank statements will allow a provisional return to be made, but to produce an accurate return you will need the supporting paperwork.

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Sarah Douglas - HouseTree Business Ltd
By sarah douglas
22nd Aug 2013 08:33

No one was been `judgemental

Hi 

I find it regretful that the poster has taken the tone he has.  I would also like to say that ICB bookkeepers are certified to complete tax returns at a certain level if they complete the tax return module.  Clients should check whether they are using an accountant or bookkeeper.

 Nobody was bashing you they were trying to give you advice as most people find that working with family and friends can be a nightmare.  If she is certified and cannot be "arsed" then report her to her professional body end of.  If you have a case they will take action nothing to with weather their family or not.  

To be honest it comes across that you do not want to take advice

 "if you don't have anything constructive to say don't say anything at all. I think a lot of forum users should take heed of this."

I would like to say I regret posting or trying to help you as I did in good fate.  I do not think it is unreasonable for forum users to look at two sides of the story.  I also think you should apply the same thought to your own posts . I agree with Old Grey accountant posts are for wider reading and so many accountants and businesses have been burnt when involved in families.

 

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Replying to alisonis:
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By cjenks
22nd Aug 2013 12:35

I didnt mean to take on any tone

sarah douglas wrote:

Hi 

I find it regretful that the poster has taken the tone he has.  I would also like to say that ICB bookkeepers are certified to complete tax returns at a certain level if they complete the tax return module.  Clients should check whether they are using an accountant or bookkeeper.

 Nobody was bashing you they were trying to give you advice as most people find that working with family and friends can be a nightmare.  If she is certified and cannot be "arsed" then report her to her professional body end of.  If you have a case they will take action nothing to with weather their family or not.  

To be honest it comes across that you do not want to take advice

 "if you don't have anything constructive to say don't say anything at all. I think a lot of forum users should take heed of this."

I would like to say I regret posting or trying to help you as I did in good fate.  I do not think it is unreasonable for forum users to look at two sides of the story.  I also think you should apply the same thought to your own posts . I agree with Old Grey accountant posts are for wider reading and so many accountants and businesses have been burnt when involved in families.

 

I take on board what you are saying but unfortunatley i do not know how you "can look at two sides of the story" when you have only been given one all you can do is speculate. Which you did when you said i must have done something to annoy her. Again i would like to thank you for your input. I have taken on the advice i have received and have been in touch with an accountant who is now taking on my case so hopefully things will get sorted from here.
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Replying to lionofludesch:
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By PABBD
24th Aug 2013 00:06

I found this posting as I am in a similar situation right now and was looking for advice, what I found was very upsetting. cjenks asked a question on a forum that is set up for that very reason, what they got instead was a lot of flack. It started from the begining with people judging and making comments about cjenks personal and family life that were not asked for. All that was needed was for someone, anyone to give advice on what cjenks next steps should be and if there is any legal recourse for obtaining missing paperwork from a bookkeeper. Speaking as one of the "masses" that you're trying to reach and "help out" I can honestly say that no relevant or helpful information was given with regards to the question.

 

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By paddy55
22nd Aug 2013 00:02

Missing records

If you must take legal action, the most appropriate avenue would probably be to file a claim in the Small Claims court. You can represent yourself here. Put a high enough value on the missing papers.

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By Canary Boy
22nd Aug 2013 10:01

I agree with...

...Sarah Douglas. This is a forum and is for everyone to read. By telling a poster that they have been foolish may help another reader from making the same mistake. Please do not take these postings personally - they are just general advice on a forum. You are not paying for one to one advice.

 

You said that your sister has lost the paperwork and then you say she refuses point blank to return it ... well how can she return it if its lost? You also say she can't be bothered to deal it anymore, in that case you have been given plenty of advice on how to proceed. Good luck.

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By andy.partridge
22nd Aug 2013 10:44

Appoint someone else

If you are torn between asserting your rights and managing family relationships appoint an accountant to act on your behalf. It wouldn't seem as heavy as a solicitor's involvement and would prevent communication from appearing 'personal'. Better for you and your brother's relationship that if absolutely necessary someone else tips off her institute. 

PS. For what it's worth I think your tone has been measured and I don't detect an attitude that others appear to. 

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Replying to cfield:
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By Old Greying Accountant
22nd Aug 2013 10:59

@ Alpha Papa

andy.partridge wrote:

PS. For what it's worth I think your tone has been measured and I don't detect an attitude that others appear to. 

?,  if it looks like a hissy fit, and sounds like a hissy fit ...

cjenks wrote:

 And it is all very well everyone standing on their high horse saying you should have done this you should have done that, you should never use family etc etc etc but i did so lesson learnt. Basically by law can i force her to hand over my papers???????

 

Hence ...

Canary Boy wrote:

This is a forum and is for everyone to read. By telling a poster that they have been foolish may help another reader from making the same mistake. Please do not take these postings personally - they are just general advice on a forum. You are not paying for one to one advice.

Which best sums up points made by Sarah Douglas and myself amongst others.

Also

Old Greying Accountant wrote:

Get an accountant, tell your bookkeeper they have been appointed and let the accountant write for what information they need (having provided them as much duplicate paperwork as you can)

This way you take the personal/family element out the equation and put it on a professional peer to peer basis between bookkeeper and accountant. 

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By andy.partridge
22nd Aug 2013 11:01

Ha ha

OGA, I love you, but you sound like you are rounding up a posse!

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By Old Greying Accountant
22nd Aug 2013 11:08

Yee-ha ...

... Yippee Ki-yay ...

Sounds like a plan, round up the gang and go rustle us some paperwork :o)

May be we should be on this thread

https://www.accountingweb.co.uk/anyanswers/question/how-can-i-compete-cowboy-accountants

 

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By mrme89
22nd Aug 2013 11:12

.

C'mon guys, only one person mentions gang around here!

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By Old Greying Accountant
22nd Aug 2013 11:26

Well ...

... they used too! ;o)

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By ccassociates
22nd Aug 2013 11:44

Can you be "arsed"

We all sympathise with your predicament cjenks and you have been given sensible, constructive advice as to how you can deal with this situation.

Now YOU have to DO IT.

Continuing to post will not get HMRC off your case nor retreive your paperwork, no one is going to wave a magic wand.

As we are all taking advice from Granny, mine used to tell me "if you find yourself in a hole you cant get out of stop digging"

 

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Replying to SNOOPDOG:
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By cjenks
22nd Aug 2013 12:48

Yes i can....hence my original post

ccassociates wrote:

We all sympathise with your predicament cjenks and you have been given sensible, constructive advice as to how you can deal with this situation.

Now YOU have to DO IT.

Continuing to post will not get HMRC off your case nor retreive your paperwork, no one is going to wave a magic wand.

As we are all taking advice from Granny, mine used to tell me "if you find yourself in a hole you cant get out of stop digging"

 

Thanks for your post....im sorry if ive sounded a little off i never meant to, in response to your post i have taken on the constructive, sensible advice and appointed an accountant to help me deal with the situation i find myself in i have also been on the phone numerous times with HMR&C and spoken to both a solicitor and my brother this morning. All i was after by posting on here was maybe a little advice off someone who may have been through the same thing, i never asked for a magic wand or anyone to do the work for me just a little advice on where i should go from here. I am not one to sit back and hope everything falls into place, never have been and along with posting on here and "digging my hole"i have actually been working on getting this sorted. I'll know better than to ask for advice next time, so i am sorry if i have offended anyone and i would like to thank those who have posted helpful information.
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By ccassociates
22nd Aug 2013 12:42

Well Done

And good luck

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By ds
22nd Aug 2013 13:44

are we missing something here ?

Well either she has the documents or she hasn't ? Which is it?

If she has and won't return them, then why is that? Money, family falling out ??

If she has them and there is no reason she should not return them, then get round there and plan to stay until she does hand them over or calls the police, then explain to them that she has property that belongs to you and won't return, which is theft.

To hell with the family relationship, this seems to have broken down if it has got to this point and your brother won't intervene on your behalf. The Revenue are going to fine you regardless.

If all else fails do the best you can from the information you have or can get from other sources. Assume the data has been lost, burnt etc. The solution is easier than you seem to be making out.

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Replying to Portia Nina Levin:
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By Old Greying Accountant
22nd Aug 2013 16:06

Sense of humour?

ds wrote:

are we missing something here ? 

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Replying to Selaen:
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By ds
23rd Aug 2013 10:19

Yes this could be ...

...one for family adviser Jeremy Kyle to deal with ..

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By Ned Ludd
24th Aug 2013 00:15

I think...
I think Jekyll and Hyde at the second reply down gave great constructive advice. I added a bit more further down but Jekyll had pretty much covered it.

Other than that I do actually kind of agree with what you're saying and this has been one of my gripes over the years with the forum.

Why don't you outline your issue and I'll try to assist

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Sarah Douglas - HouseTree Business Ltd
By sarah douglas
24th Aug 2013 00:26

plenty of helpful posts

Always lots of helpful posts on accounting web.

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By ShirleyM
24th Aug 2013 07:15

There are very few professional forums

Where professionals give full free advice to non-professionals. AWeb is one of the few, and its real purpose is for professionals to help each other, but many non-accountants come on here looking for free advice, and they usually get plenty of really good free advice, as has the OP. 

Why pick on the negatives when there are plenty of positives?

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