I have a client. - online accounting package, Limited Company, etc. I initially quoted a couple of grand because she said the records were excellent and there werent that many transactions.
It turned out the bookkeepign was a right mess. I did a load of work to try and sort it but when it became obvious that it was going to be a much bigger job than planned i had to charge her. There were also lots of extra tasks she wanted doing which hadnt been in the fee quote. You know the type.............
Unfortunately i play golf with her husband (who doesnt even like the game - he just comes along to get out of the house) otherwise id have disengaged and left her to it. I wrote off huge amounts of time and settle on a bill quite a bit higher than the quote but much less thsan it should have been. She had the cheek to moan about it, and although i keep trying to telephone her to discuss, she dodges my calls. Now, as an excuse, she is insisting on a detailed breakdown of the bill, etc. I gave her a further discount and she paid, but she is still banging on about this written breakdown of costs.
Anyway, the point is, i was playign golf with her husband the other day and he said "the missus has been having a right go about you overcharging her, telling all her mates, etc. I didnt realise you were that expensive or I wouldnt have recommended she come see you". I was a bit miffed, obviously, but the wife had made it clear she didnt want her husband knowing anything about her business activities so i just muttered something like "if she's not happy she could always appoint someone else - I dont want to go into it if that's ok, lets just enjoy this game of golf".
Now, ive been told the client is livid that i have been 'discussing her confidential business' with all and sundry at the local Golf Club! To my mind, you couldnt make it up - but I'd appreciate your thoughts. Be honest, have i crossed a line? No confidential information was divulged, but i did acknowledge that i acted for her.
Edit: for anyone who didn't guess, this was indeed a sarcastic response the the 'breach' thread, and anonymity was only required for comedy value.
(c) John Isabel 20/20