A client is considering moving from Sage payroll to Brightpay.
Sage has been solid but v. expensive. The client's concern about switching is the level of support offered. They have found Sage support to be exceptional (I know - who would have thought it?). Their payroll is not huge - probably 60-70 employees in any year but is quite complex so oddities crop up on a fairly regular basis which need a "How do I handle this?" answer coupled with the occasional technical question.
I do not handle payroll or deal with Brightpay but I know a lot on here do so your collective advice would be welcome.