I am ceasing to act for a client and am trying to establish the correct way to go about notifying HMRC. Can I simply delete them from my client list or should I actually write to HMRC?
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I haven't found deleting them actually works. I still receive client lists with clients I deleted over 12 months prior.
Just deleting them on line means you cannot access information on line. Unless they appoint another agent you may receive letters etc. from HMRC many years later.
My method is to write to HMRC requesting that you are removed from all data bases. PAYE as well as self assessment. After a while you will no be able to access that ex-client on line with HMRC.