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Can anyone recommend an alternative to quickbooks?

quickbooks support stinks can anyone recommend another provider at similar pricing

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Hey guys and girls, hope you are all enjoying furlough silly season.

We've used VT and Moneysoft for a long time, but would like to get a bit more with it and get it cloud based.  We've always had a few clients on QB, Xero, Freeagent and (doing the sign of the cross) Sage.  having thought about this we had a timely call from Quickbooks and had a Zoom meeting with one of their sales guys.  Putting aside the usual sales patter, we got to the nuts and bolts of it. A heavily discounted package for around 40 subscriptions and ongoing attractive discounts for anyone else.  Now the lies:

It was confirmed that our existing QB clients could be moved across onto our license quickly and easily

We would have the support of an on-boaring team at our finger tips and they would be able to import TB's etc for us.  Yes I thought that was far-fetched too so I asked him to confirm that.  

Since we made the error of going with quickbooks, of course it transpires that the onboarding team are really no help at all and just direct us to their training videos etc. we've then found that for clients to be moved to our subscription they need to cancel theirs and and import the information to a new subscription.  Aside from the fact that just in general their service is awful.  Personally I love Xero but the pricing is nowhere near as competitive.  Thankfully we've only moved a few clients across so wondered if there were any other suggestions on cloud based accounting products.

Many thanks

Replies (18)

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By Wanderer
10th Aug 2020 16:32

Pandle.

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Replying to Wanderer:
blue sheep
By NH
11th Aug 2020 06:38

Do you use Brandle?

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Replying to NH:
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By Wanderer
11th Aug 2020 07:53

No, just Pandle Pro, so it costs our clients £2.50 per month.
I like their approach compared to other offerings, super flexible, no need to lock in to minimum number of licences as per some of the other products. Can cancel / add licences on a month by month basis.

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Replying to Wanderer:
blue sheep
By NH
11th Aug 2020 08:29

sounds good I think we will try that - one of the biggest issues we have with the lesser known software is that they are unlikely to integrate with our various 3rd party Apps whereas pretty much all of them do with Xero and QBO

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Oaklea
By Chris.Mann
10th Aug 2020 16:39

Yes, I've a client who uses and finds Pandle very efficient.

Paul Scholes, late of this parish, also used to speak highly of the brand and was a (very) respected former member (IMHO).

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Replying to Chris.Mann:
By mrme89
11th Aug 2020 22:12

Paul and I and very differing views on a number of topics but he seemed like a top bloke and is missed on the forum.

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My photo
By Matrix
10th Aug 2020 17:16

NatWest/RBS/Mettle bank account and get FreeAgent for free.

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By SXGuy
10th Aug 2020 17:38

Quickfile affinity. But if you have clients that do a lot of reverse charge vat you have to do a few manual fiddles to get it to work.

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Jennifer Adams
By Jennifer Adams
10th Aug 2020 19:40

Clearbooks.
The support is brilliant.
I've had the same person supporting me all the way through
And the staff all seem to stay which is always a good sign.

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Replying to Jennifer Adams:
blue sheep
By NH
11th Aug 2020 06:27

Jennifer - what are their prices for accountants? (for comparison QBO gave us 10 licences for £10 a month, and recently offered the same again)

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Replying to NH:
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By JD
11th Aug 2020 20:15

You may find that the 10 for 10 deals of quick books are restricted to two years - a little something that the sales people don't, tell you until they know they have you...

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blue sheep
By NH
11th Aug 2020 06:38

Freeagent is superb, ranging from free to approx £14 I think depending on the amount of licences you have but is not for everyone.
QBO - we have found it to be about the best value for money given that you can choose 3 different levels depending on the client, and they give accountants really good prices. Yes there are things we dont like, support being one of them but honestly I think we have needed support a couple of times in maybe 4 years.
Sage - a few years ago we did a deal with Sage where we got multiples of 10 licences for next to nothing, this is the one and only reason we stick with them as it is the worst software of the bunch.
Xero - IMO this is the best software but the price for the main product is too expensive for most, however the cashbook at £5 works for some.

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Replying to NH:
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By Gone Sailing
11th Aug 2020 11:35

agreed on all points

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By Gone Sailing
11th Aug 2020 11:34

Free Agent is comfortably the best support, and their access to your client's file is instant and without the naff screenshare rigmarole.

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By BigBadWolf
11th Aug 2020 11:45

Discounts are usually available from Xero if you speak to your Account Manager

FreeAgent is free for Natwest / RBS Customers

Otherwise ClearBooks is good

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By scrasey
11th Aug 2020 12:00

Thanks for the advice everyone, much appreciated. plenty of food for thought.

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By mrme89
11th Aug 2020 22:11

I thought that QB’s radio and TV ads would have put a lot of accountants off recommending them to clients.

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By Gone Sailing
12th Aug 2020 10:26

Has anyone ever taken on a new client who has been using, for a time, an online system and self-filing SA, where the client has actually done it all correctly?

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