Hey guys and girls, hope you are all enjoying furlough silly season.
We've used VT and Moneysoft for a long time, but would like to get a bit more with it and get it cloud based. We've always had a few clients on QB, Xero, Freeagent and (doing the sign of the cross) Sage. having thought about this we had a timely call from Quickbooks and had a Zoom meeting with one of their sales guys. Putting aside the usual sales patter, we got to the nuts and bolts of it. A heavily discounted package for around 40 subscriptions and ongoing attractive discounts for anyone else. Now the lies:
It was confirmed that our existing QB clients could be moved across onto our license quickly and easily
We would have the support of an on-boaring team at our finger tips and they would be able to import TB's etc for us. Yes I thought that was far-fetched too so I asked him to confirm that.
Since we made the error of going with quickbooks, of course it transpires that the onboarding team are really no help at all and just direct us to their training videos etc. we've then found that for clients to be moved to our subscription they need to cancel theirs and and import the information to a new subscription. Aside from the fact that just in general their service is awful. Personally I love Xero but the pricing is nowhere near as competitive. Thankfully we've only moved a few clients across so wondered if there were any other suggestions on cloud based accounting products.