Can't apply for HMRC authorisation

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My online services account won't let me apply for authoisation for clients. By which I mean that it let's me, but fails everytime even though I know with absolute certainty the details are correct, for example by literally having the vat certificate and last return in front of me.

Anyone else sufferring from this particular HMRC sh1tsh0w?

What do I do?

My first thought was that I'd missed the dreaded HMRC AML letter sent to a previous address, but I still have access to the rest of my account which (seems to be) working ok.

Replies (22)

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By JB101
14th Mar 2022 10:24

We have a number of VAT authorisations that have failed despite all details being correct. The helpline wouldn't (or couldn't?) confirm if the details were correct although one lady did say "If I was a computer I would have accepted those details!". That helped like a whole in the head.
Ended up using a paper 64-8 as never got the online system to work!

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Replying to JB101:
ALISK
By atleastisoundknowledgable...
14th Mar 2022 10:48

So you still don't have them online? How do you submit VAT Returns?

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Replying to JB101:
Johny Fartpants Picture
By johnny fartpants
14th Mar 2022 11:04

Hi JB101. When did these authorisations start to fail & how long is it taking for the paper 64-8's to be processed? I am wondering how long it will take to sign someone up for MTD now that those under the VAT threshold will need to go onto the new system.

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Johny Fartpants Picture
By johnny fartpants
14th Mar 2022 11:01

I had the same issue a couple of weeks ago trying to sign a VAT client up too. I called the VAT helpline assuming that I had got one of the figures wrong and they promised to write to my client with the correct information.

My client gave me the details from their VAT registration certificate and is usually very reliable for giving accurate information so I am now wondering if this is a wider issue with HMRC's systems.

Needless to say, my client hasn't received the letter from HMRC yet as we are still in 2022.

My client has previously submitted their own VAT returns but wanted me to start submitting via MTD from April onwards. I tried to make the request from my Agent's Gateway Account rather than my ASA. Is this the same for you ALISK?

When I tried the authorisation from my ASA, I got the error message
"We could not find your client
We could not find a client in our records using the details you gave us.

Check the details and try again." so I assumed I needed to get authorised for VAT first.

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Replying to johnny fartpants:
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By insolventnl
07th Feb 2024 18:05

How did you overcome this issue?

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By Matrix
14th Mar 2022 11:04

If you are using your original agent account (and not your ASA) then you need to put the VAT figure from the last submitted return before they registered for MTD.

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Replying to Matrix:
ALISK
By atleastisoundknowledgable...
14th Mar 2022 11:18

One of the ones I'm looking at was registered about a month ago and hasn't submitted anything, so I put N/A & 0.00 in the relevant boxes as I have always done.

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Replying to Matrix:
Johny Fartpants Picture
By johnny fartpants
14th Mar 2022 11:26

Hi Matrix. My client hasn't signed up for MTD yet so put the figure from the last submitted to HMRC (the December 2021 return so HMRC had plenty of time to have processed this). The only detail my client was unsure of was their postcode as this had changed about 10 years ago & they wondered if HMRC's system still had the old postcode. They used their current postcode which was on their VAT certificate which suggested the (2010) VAT 484 form had been processed correctly.

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Replying to johnny fartpants:
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By mumpin
14th Mar 2022 11:40

Hi Johnny
If you get your client to log on to where he submits vat returns.
Then you can see the last vat return submitted under the old system - opens in a new window.
Thats the box 5 figure and return month you need to use. Probably May 21 or thereabouts.
HTH

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Replying to Matrix:
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By Mudassir
09th Mar 2023 00:12

You're a legend mate. Thank you!

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By Paul Crowley
14th Mar 2022 11:33

I have had a couple recently
One PAYE that could have been PAYE address, left it a while and it worked on the second attempt. The "while" was several months
The other was VAT. Failed first time
Left it three months and changed the payable figure. Failed again
Got client to check the online dates and postcode. Still failed.

You are not the only one

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Replying to Paul Crowley:
ALISK
By atleastisoundknowledgable...
14th Mar 2022 12:02

its an absolute joke - I'm getting so bored of ending every conversation with HMRC with "I know, it's unbelievable" or "it's ridiculous", or "they really are that bad". They're more stressful than dealing with clients and a close call with dealing with staff.

How can they expect people to be doing MTD4V in April if HMRC can't even send out a vat certificate - happened now to 2 clients this year, the only way we know when the return period is is because I managed to set up a client online account.

An absolutely F*&£($G joke.

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Replying to atleastisoundknowledgable...:
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By Paul Crowley
14th Mar 2022 15:28

Agree
BUT it would appear that if a client is registered for MTD VAT already then we need to go into ASA (the new one) and start from there. Give Vat No and date registered and sent client the link
Client then deals with link and HMRC sends agent an email

Found out today
This is the one I mentioned above

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Replying to Paul Crowley:
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By mumpin
14th Mar 2022 16:54

But then you get a message saying:
"That agent isnt authorised for VAT MTD. Please contact the agent."

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boxfile
By spilly
14th Mar 2022 13:33

Anything to do with PAYE or VAT seems to be taking ages to get sorted.
Last week I deregistered a client from VAT through our MTD agent account, only to get an email today to say that this has failed and the client will be receiving a letter with the details. Why can’t we get the letter?
Currently on hold to HMRC to try and resolve it.........fully expect to fail their authorisation checks yet again; this happens more and more frequently now and I’m starting to wonder if it’s a deliberate ploy to end calls early.

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By scrasey
14th Mar 2022 14:03

Good Afternoon all,

we had a client with this issue, took months to resolve, IT dept at HMRC and all sorts. Finally got it resolved this week as I was losing the will to live. If your client doesn't upgrade their details for HMRC security settings, they seem to go into the ether. We phoned the VAT helpline, got them to update the phone number on the account (there wasn't one) and just to be sure updated the e-mail address too. Applied for authorisation and hey presto! this client had been authorised by us previously but just vanished from our system and no-one at HMRC could explain why (or par for the course, was particularly interested in helping). So, hope this helps some of you in the same position.

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By Paws4thought
14th Mar 2022 14:29

I am having a problem with an authorized client that we registered for MTD weeks ago and although its saying its migrated to MTD on their VAT account (where we used to submit Returns) no obligations show on my VAT Filer software.
Did an online message which was now over 15 working days ago and no reply. Have posted a letter but who knows how long it will be for HMRC to deal with it.
Now we are past the deadline with no way of submitting under old or new system.

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Replying to Paws4thought:
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By Matrix
14th Mar 2022 16:01

Are you the agent and you are using your agent login details on the VAT software?

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Replying to Matrix:
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By Paws4thought
14th Mar 2022 16:23

Yes to both. Have been submitting for several other clients. So I think I have carried out the process correctly

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By Cathy Milligan
15th Mar 2022 10:30

I believe with VAT authorisations, if the client was previously not MTD then you would need to record the VAT return details of the last VAT return submitted BEFORE HMRC moved them onto the MTD system.
Which is any time between April and Nov 2021.
I had this issue and asked for the whole of last year's VAT returns.
By trial and error it was the June 2021 numbers that were accepted.
Good luck.

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By John Mumford
15th Mar 2022 10:47

We had similar problems recently with a new client for VAT. Resolved when we got the client to go into their Business Tax Account and delete previous accountants as agents. Authorisation then worked.

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By JoannaU
18th Mar 2022 14:53

I had an issue with a new client - they had been registered for MTD since it started but, after I sent their link and it turns out that they did not have VAT on their Government Gateway account we ended up having to contact the HMRC.

It turns out that, when the previous accountant registered the client for MTD, he setup an GG ID linked to his own email, not the clients!

Luckily we had a sensible HMRC lady at the other end of the phone who managed to get the VAT GG ID reassigned to the client's email address.

It does mean he now has 2 GG IDs but at least the bookkeeper can now file their VAT returns (she used to have to send the backups to the previous accountant to do the submission.

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