I've been trying to get through to HMRC PAYE help line for a week now, and keep getting told they are too busy and getting hung up on. This of course after spending two to three minutes on their rubbish AVR system and listening to how much I can do online, as if I didn't already know.
Anyone else struggling to get through?
I've got a client who is copping interest on outstanding amounts owing. The outstanding amount is the £3k employers allowance for which we had already sent an EPS and taken into account in our RTI filings, but I have no idea how to get HMRC to update their side without calling them.