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CGT 30 day reporting

Appointing agent for CGT reporting

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Our client recently sold a property and as advised by us created a 'CGT on UK property account' via their Government Gateway. They then gave us the 15-digit reference generated. Via our ASA we selected 'ask a client to authorise you' which created a link we then forwarded to our client. When our client uses that link it states "sorry, there is a problem with the service". This was the same until we got an email saying the link had expired. We have just applied for another link but same message for client. Our client has called HMRC helpline but they don't have an answer. Any ideas anyone?

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By DaveyJonesLocker
02nd Mar 2021 11:08

Sorry, no ideas, but having used the system once last month, it is a god-awful design and not fit for purpose.

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Replying to DaveyJonesLocker:
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By Trish Baillie
02nd Mar 2021 11:12

Agreed

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Replying to DaveyJonesLocker:
By Duggimon
02nd Mar 2021 14:33

I've used it twice and it was fine, authorisation in both instances has been far less of a pain in the neck, and far quicker, than under the old online system.

Of course, both mine worked, I can see me being less effusive if I was having the OP's issues.

Since the system does work generally I would expect the issue to be one of the usual culprits - a badly copy/pasted URL (you're not putting punctuation after it in your email, are you?) or an issue at the client's end with saved logins/cookies - this is most easily solved by using a private/incognito browser session.

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By CazzyT
02nd Mar 2021 11:38

It is a rubbish system (no surprise, really).
We have resorted to the client submitting through their gateway whilst we look over their shoulder.

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Replying to CazzyT:
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By bernard michael
03rd Mar 2021 09:19

CazzyT wrote:

It is a rubbish system (no surprise, really).
We have resorted to the client submitting through their gateway whilst we look over their shoulder.

Me too

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By SteveHa
02nd Mar 2021 11:39

You sound as though you expect HMRC's "most digitally advanced tax system in the world" to work. How foolish.

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By Paul D Utherone
02nd Mar 2021 11:40

1) Keep a record of all attempts, failures, and contacts with HMRC to try to fix it against a later penalty charge; and

2) Follow the steps for a paper return - https://www.accountingweb.co.uk/any-answers/property-capital-gains-tax-n...

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By SXGuy
02nd Mar 2021 15:44

Used it 3 times last month had no issues.

It is an awful authorisation process though.

Are you sure when the client clicks your link they aren't logging in with the wrong details? Sometimes people have more than one gg account.

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By rmillaree
02nd Mar 2021 19:24

I can confirm its most likely to be a cookies issue - so if they use different "fresh" browser its likely to work just fine.

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Replying to rmillaree:
By Paul D Utherone
03rd Mar 2021 11:24

...or maybe try a different browser in case it's as silly as that

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Replying to Paul D Utherone:
By SteveHa
03rd Mar 2021 12:19

Or maybe HMRC should just fix their damned systems.

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Replying to SteveHa:
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By adam.arca
03rd Mar 2021 13:36

SteveHa wrote:

Or maybe HMRC should just fix their damned systems.

This is the thing, really, isn't it?

It's bad enough having to move everything to digital when you don't really agree with it on principle (all accountants will be able to point to clients with perfect manual records and clients with disastrous digital ones), but it's absolutely taking the p.1.s.s. when we're moving to a digital environment which not only isn't fit for purpose, it's just not fit for anything.

After all, no one would find it acceptable if a car manufacturer said "we've got this brand new, shiny model and it's re....ally innovative; we haven't got the brakes to work yet but we thought Joe Public could road test it anyway and iron out the problems for us. That won't be too bad, will it?"

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