Hi
I wonder if anyone can help please? A customer ordered an item from us for £799 on a credit card (VAT £133.16) last year. The item didn't arrive in store and so our intention was to refund the customer. On our recent merchant invoice from Barclaycard, Barclaycard have, instead, charged back the £799 and debited it from our bank account. Wondering how I should deal with this transaction in Sage please?
Thanks
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its a reversal of your sale transaction, post it to sales with a STD vat code or post a credit note and treat as a refund to customer
