One of my clients supplies goods to a research facility at a university and they are requesting zero VAT on purchases of laboratory equipment.
The customer has a standard statement on their Purchase Order that has some of the information from the relevant certificate, but not all (it doesn't confirm the activities are not for profit and doesn't give the category of equipment it is buying). In your experience, is this sufficient, or does my client need the certificate as well?
The notice 701/6 says "If these certificates are not used, the same information must be provided in order for zero rating to be allowed". I'd be interested to hear what other people's experience of the process is?