Recently I made some purchases for the practice.
The normally annoying chat pop ups on some websites proved to be helpful. I used them to get further information. I received an instant response that resulted in me to placing an order.
I am exploring chat functionality for our website. Do you have this? If so, how is it going for you? Would you have this?
Any recommendations on website chat applications?
Thanks
Replies (8)
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Do you mean like a 'live chat' option you can choose instead of phoning a call centre?
If so I'd presume that they'd only be useful for large businesses, where direct personal contact via phone/email isn't possible, and where it has the staff available to respond immediately.
I'd say it depends on a) your traffic levels and b) whether or not you can actively man it.
It is far more annoying when you click to chat ... and wait ... and wait ... etc.
Do you have the staff available to respond instantly?
Live chat ... Enabling local accountants to get a rough idea of price very quickly without having to go past the person on reception.