Client sold £25k of goods. Payment is always taken by client before goods are shipped. Client sees the sales amount appear on their bank statement thinking it was a BACS transfer and shipped goods to customer. They then receive letter from bank saying that it was actually an over-the-counter cheque payment by the customer and the cheque has been stopped.
Client is understandably furious!
Any tips on how to deal with this? Could the bank be liable? Should they appoint debt recovery solicitors or baliffs to try to recover the goods before the customer sells it all? (if they can find them!)
Client now has a copy of the cheque with the bank details of the person who wrote it - is this a matter that could/should be reported to the police as fraud or is this a commercial dispute that they wouldn't deal with?
Thanks in advance!