Okay, I realise that I am going to come across as being a whinger here.
I took the financial reporting exam in CIMA. On the 5th question, all the answers were the same for the same question. This completely threw me and I spent an inordinate amount of time looking at that specific question. I then spent the majority of the exam going back and checking it. It also go me paranoid regarding how they code the correct answers and I spent twice as much time as I would normally on the wording of the remaining questions. In the end this messed with my time management and I had to rush the last 12 questions.
Despite this, I passed three of the four performance objectives and very narrowly missed the pass rate, by 2 questions. Assuming I would have gained even a sixth of the remaining questions I would have passed.
I complained to CIMA, who stated it would be unusual for this to happen. They investigated and now fully acknowledge there were 'technical issues' with my exam and have documented this. Albeit they stated it was one question. Of course I didn't know that it was just the one question. They have also stated that they have done extensive testing to prevent this happening in the future. However they stated they were unwilling to change my score, as I hadn't passed (?).
Rather worryingly, they have stated they consider the matter 'private and confidential'. I am assuming they want me to keep quiet about this. This is all documented by their 'exams director'. I assume written by someone a lot lower down and then signed off.
I am now stuck wondering why I should pay another £70 for an exam and book further time off work. Should I just hope I can be given fair questions? Will the same issue appear? Does anyone have any sensible advice?
I have stated that I find their findings unacceptable and in the absence of this issue would have passed if I hadn't of had to double check their remaining questions. I feel a candidate should have assurance that they are being asked legitimate questions.