our clients all have their own HMRc login and PAYE account online, all have authorised us as their agent through their own account
When we login in to our own agent accoutn and PAYE for agents, the clients are listed and as is the access the CJRS link - however when we click through we get a message stating we are not authorised to make a claim
this is affecting about 80% of clients - some seem to go through ok
we have also requested agent authorisation codes onlien about 2 weeks ago, but nothing has come through
have we done soemthign wrong, where do we go from here?