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CJRS

Agent Authorisation - Help!

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our clients all have their own HMRc login and PAYE account online, all have authorised us as their agent through their own account

When we login in to our own agent accoutn and PAYE for agents, the clients are listed and as is the access the CJRS link - however when we click through we get a message stating we are not authorised to make a claim

this is affecting about 80% of clients - some seem to go through ok

we have also requested agent authorisation codes onlien about 2 weeks ago, but nothing has come through

have we done soemthign wrong, where do we go from here?

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By YourCloudAccountant
20th Apr 2020 09:41

Hello, I am also getting this issue. 2 of my clients say that i am not authorised despite being registered as their agent for PAYE and have been for a while.

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By I'msorryIhaven'taclue
20th Apr 2020 09:42

Sounds as though you have "file-only" status for that 80%, as opposed to the full agent's authorisation. Are you able to use those clients' own accounts to initiate the CJRS claims?

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Replying to I'msorryIhaven'taclue:
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By YourCloudAccountant
20th Apr 2020 09:46

I'msorryIhaven'taclue wrote:

Sounds as though you have "file-only" status for that 80%, as opposed to the full agent's authorisation. Are you able to use those clients' own accounts to initiate the CJRS claims?

For the clients which I get the message for I am fully authorised and have been submitting payroll on their behalf.

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Replying to YourCloudAccountant:
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By I'msorryIhaven'taclue
20th Apr 2020 10:14

Ouch! It's odd, we still have clients listed who departed many years ago to other agents - I've just clicked in to two of them and would be able to make a CJRS claim for both. I wonder whether having two agents linked to an employer might distress the system?

Someone else in this thread experiencing the same trouble as you is searching for a "pattern". It's a little outside the box, but I wonder whether the client's PAYE address could be the issue. We updated one client company's records last week where, although recent corporation tax returns and Companies House addresses were correct and up to date, the PAYE address was the client's previous registered office.

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Replying to YourCloudAccountant:
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By JRS_Accountant
20th Apr 2020 16:56

You can be authorised to submit (FBI2) or authorised to fully represent them (64-8).
Do you know what level you have?

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Replying to I'msorryIhaven'taclue:
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By GSWB1954
20th Apr 2020 17:04

Rather than wait for FBI2s & 64-8s to be processed I’m going to try and set up individual accounts for those clients where the authorities are missing and then try and claim through these new accounts. Bit of a drag but necessary if clients require grant in the near future. The PAYE section of HMRC has always been a pain and this confirms it. Try looking at a clients account where there’s interest and late filing penalties. Nightmare.

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Replying to GSWB1954:
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By JRS_Accountant
20th Apr 2020 18:15
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By petwencal
20th Apr 2020 09:47

I can't even find the CJRS link!

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By Fisher and Co
20th Apr 2020 09:55

Yes, we're getting this on 18 of 65 PAYE clients already on agent gateway with full access. No pattern either, some fails have been on for years, some passes have been on since Saturday.
No telephone support available either unless someone has a number?

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Replying to Fisher and Co:
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By JRS_Accountant
20th Apr 2020 16:51

Is it possible you have 64-8 access for the clients that work and only fbi-2 for the ones that don't?

https://www.gov.uk/government/publications/tax-agents-and-advisers-autho...

https://www.gov.uk/government/publications/tax-agents-and-advisers-autho...

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By SXGuy
20th Apr 2020 11:55

If you cant get the authroisation in time, then you will need to ask your client to set up a paye for employers personal tax account and then run them through the process.

HMRC have removed the waiting times to connect the paye account to the PTA, so once its added you can proceed with the claim straight away.

I guess that's the only option left to those who haven't had their authorisations through,
Finding the link to the claim portal is a bit round the houses, so make sure you know where to direct them all first before starting.

EDIT: once they are signed in to their PTA they can click this link

https://www.gov.uk/guidance/claim-for-wages-through-the-coronavirus-job-...

Green button just a little way down from the top of the page,.

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Replying to SXGuy:
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By Jaxter
20th Apr 2020 12:33

Sorry @SXGuy, but that's not right.

The employer client needs to set up a Business Tax Account (BTS not PTA) and then enrol in PAYE online for employers

If client already does any of their taxes online then they will have Government Gateway user ID and Password. These may allow client to add PAYE online, but it all depends ... Government Gateway accounts come in 3 flavours -Individual, Organisation and Agent. You can't change flavour once it has been set up, and there's no way to tell what flavour you have. But you can only enrol for PAYE online for employers using Organisation flavour

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Replying to Jaxter:
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By I'msorryIhaven'taclue
20th Apr 2020 13:02

Worth adding that rather than trust the client to set up his Business Tax Account you could do this for him. Evidently one can have as many such accounts per person as one needs, so it won't screw up that director's other personal or business tax accounts (eg for other taxes) or, for that matter, affect their forerunner the Government Gateway ID accounts.

If, upon requesting an access code via that newly created director's account, you receive a message stating that there is an address mis-match (and that a code cannot be posted) it'll likely be because the PAYE people keep their own list of registered office addresses which aren't updated by Cos House submissions or by corporation tax returns. In which event you'll need to get one of the directors to telephone HMRC's PAYE helpline, and they'll update the address over the phone.

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Replying to I'msorryIhaven'taclue:
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By Jaxter
20th Apr 2020 13:30

Telling Companies House of a new address, or putting it on the CT600 will NEVER update the employer's PAYE address. They're in separate IT silos, and there's no write-across of the address for one to the other.

The company address is often the Registered Office at the accountants premises anyway

Finally I really dont recommend setting up a Business tax account for the client. Do you not think that HMRC are monitoring the IP address of these transactions ?

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Replying to Jaxter:
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By I'msorryIhaven'taclue
20th Apr 2020 13:45

Agreed, the employer address stays the same in HMRC's PAYE records unless and until the employer or agent updates it. You'd be excused for believing that the PAYE people themselves might amend their records to accord with Cos House or Corporation tax records, but as you say they don't. That's why, given the absence of any authority or online access, in the event of any address mismatch the OP would need a director to telephone HMRC to update an employer address.

I set up an account for a director only last week - with his prior permission of course - and he was fine with it. Depends on the client, I suppose. I'm not sure HMRC would bother to monitor IP addresses, although to avoid unnecessary cookies I used control-shift-n for an anonymous browser.

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Replying to Jaxter:
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By RedFive
21st Apr 2020 10:28

No

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By confuseddotcom
20th Apr 2020 12:37

I have quite a few clients where we have submitted FBI2 and/or been authorised by them online via their own PAYE online accounts. These all show 'limited authorisation' on our client list and I can't submit CJRS claims for them. How do we work around this?

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Replying to confuseddotcom:
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By JRS_Accountant
21st Apr 2020 10:13

Try submitting again. I've heard of people who has this issue yesterday but it's working for them now.

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