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CJRS appeals

awaiting PAYE references from HMRC so no RTI submitted

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We applied for a PAYE registration on 23rd Oct but are awaiting the references so were unable to submit an RTI prior to the CJRS deadline. Does anyone know if there's a method of appeal because we were waiting for HMRC?

 

Thanks

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By SXGuy
05th Nov 2020 17:22

So you expected to file an FPS by 31st October when you only registered on the 23rd? What grounds of appeal will you be citing considering you gave them 5 working days to provide you with the details needed to submit the payroll?

Sorry but I think you're having a laugh.

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Replying to SXGuy:
ALISK
By atleastisoundknowledgable...
05th Nov 2020 18:02

Some more background info that might change your mind (albeit puts us in a bad light).

We actually applied at the beginning of May, HMRC requested confirmation of the start date a few days later (by email) and we immediately responded. The bit that makes us look pretty poor is that we then didn’t follow up and only realised recently that we hadn’t received the references. We spoke to HMRC who said they hadn’t processed it and could we resend our emailed reply. Which we did on 23/10 and we’re given the references when we chased by phone fir the 2nd time today.

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Replying to atleastisoundknowledgable...:
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By SXGuy
05th Nov 2020 19:56

That does sound better yes. I thought from the initial post and not reading the previous posts that it was abit cheeky to ask the question but now I understand the situation I guess you can only try by telling them of their own errors.

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By Matrix
05th Nov 2020 18:09

You can register over the phone and file within 24 hours. I assume you tried that. It depends who you get on the phone as usual though.

Is this the same payroll employee who didn’t file a Director payroll for 2 years? Did they file that one by 31 Oct?

I hope you get it resolved, I think any appeal would be fact specific. I also hope you get the internal issue resolved.

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Replying to Matrix:
ALISK
By atleastisoundknowledgable...
05th Nov 2020 18:16

It is the same employer and alas we only got the codes & filed today.

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Replying to atleastisoundknowledgable...:
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By Wanderer
05th Nov 2020 18:24

Jeeze, good luck, you genuinely have my sympathy.

SXGuy you might cut ALISK some slack if you knew more of the background.

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Replying to Wanderer:
ALISK
By atleastisoundknowledgable...
05th Nov 2020 18:45

thanks, but it’s my own fault for not giving all of the detail in the OP. I was hoping for a quick ‘yes here’s the link’ before having to own up to the embarrassing detail.

So, any idea how one might appeal?

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Replying to atleastisoundknowledgable...:
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By Wanderer
05th Nov 2020 18:49

I can only think what some people said they did earlier in the year, phone HMRC and ask for the CJRS claim to be put on manually. If you get nowhere, phone again & speak with a different operative, laying it on thick that it's their fault.

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Replying to Wanderer:
ALISK
By atleastisoundknowledgable...
05th Nov 2020 18:51

Wanderer wrote:

I can only think what some people said they did earlier in the year, phone HMRC and ask for the CJRS claim to be put on manually. If you get nowhere, phone again & speak with a different operative, laying it on thick that it's their fault.

Thanks. I’ll give that a go next week.

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By SXGuy
05th Nov 2020 19:54

Your right. Apologies, it did on the face of it seem abit cheeky. But now I've seen the actual facts I apologise.

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Replying to SXGuy:
ALISK
By atleastisoundknowledgable...
05th Nov 2020 20:53

SXGuy wrote:

Your right. Apologies, it did on the face of it seem abit cheeky. But now I've seen the actual facts I apologise.

Don’t, you didn’t know.

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ALISK
By atleastisoundknowledgable...
12th Dec 2020 08:11

In case anyone wants an update/help ... I spoke to CJRS helpline yesterday (6 mins automated, 48 mins on hold, 35 mins with agent/on hold as he disused with a superior). 1h29 well spent - the answer was ‘nothing we can do, you have to make a formal complaint’.

After I’d initially explained the problem, his first response was ‘sorry for the delay today, we’ve had an awful lot of complaints, mainly by agents not have authority’.

Not sure whether it’s good or not that there’s so many having an issue - I hope good for me (although my problem is slightly muddied) but bad in general.

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Replying to atleastisoundknowledgable...:
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By bensim90
02nd Jun 2021 11:52

Alisk,

Did you get anywhere with your appeal? I am in a comparable situation right now and have been fighting it since first trying to claim for November. Any insight on whether this is a fight worth continuing would be appreciated!

Thank you!

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Replying to bensim90:
ALISK
By atleastisoundknowledgable...
02nd Jun 2021 12:18

My situation was probably different from yours - we had tried to backdate the PAYE scheme to Apr 19.

HMRC said no as we hadn't replied to their email asking us to confirm the start date so they'd assumed we didn't want to continue with the application and closed it.

I appealed with the email which we'd sent, but then the appeal rejection pointed out that although the HMRC email had asked for a reply, they had sent it from a 'no-reply' email address, so when we replied it was lost in the ether (my words). Possibly anticipating me kicking off about that wording, there was also a thinly veiled threat that if we took it further, HMRC would investigate and start raising fines for having paid wages for 18 months without submitting RTIs. So I didn't.

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Replying to atleastisoundknowledgable...:
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By bensim90
09th Jun 2021 13:03

Understood,

Thanks for the update and sorry to hear it didn't end favourably.

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Replying to bensim90:
ALISK
By atleastisoundknowledgable...
09th Jun 2021 13:05

Thanks- we’re as much to blame as HMRC.

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