I've been recommending Clearbooks to my clients for over two years and had almost all of my clients on the software. However, I've noticed that the support is continously going downhill over the past six months. Replies often take several days. I'm still waiting for a reply from my account manager on a billing query from two weeks ago. Their software feature list is also starting to lag behind competitors. Apparently their API is shocking so hardly any third party want to integrate with them.
Seems like a shame as it is relatively easy to use and easy for non-accountants to understand (e.g. how to check profits and issue a dividend).