Client called today asking, among other things, if they were too late to claim the seocnd SEISS grant. They had not originally claimed as they wanted to be sure they were eligible, the business re-opened on 4 July and they wanted to be sure they had been adversely affected as at 14th July.
In August I sent details of the scheme to all eligible clients, told them the claims portal was open and sent links to HMRC pages about the grant, how to decide if your business is adversely affected and the claims portal. I did not explicitly say the claims deadline was 19 October, although it was on the main HMRC page that I had linked to.
In the summer, I remember having a conversation with this client as they were unsure about whether they had been affected at 14 July. We discussed how they had until mid October to claim and it was fair enough to wait a little while to claim if they wanted to be sure they had been affected. I do usually keep a log of every phone call but typically can't find that one. That was the last I heard until today.
Ok, in an ideal world I would have chased everyone up and checked they had claimed and reminded them of the deadline. With everything going on, that totally slipped my mind as once I'd told them it was open and how to access it I had put it to one side. I feel really bad for them but I did tell them how to claim etc with details of dates on the links. I just wish I could find my telephone conversation notes...
So, two questions:
Is there any hope at all of them being able to claim it?
I know in an ideal world I would have reminded people but surely as I had given all the info about claims, I can't hold that much responsibility for their lack of claim? Or is it my fault?