We have recently taken on a new client who was unhappy with his previous accountant. They told him that they sent his 2019-20 tax returns to HMRC on time, but HMRC had no record of receiving them.
When our client asked for copies of the tax returns (it's a partnership with two partners), he was sent handwritten tax returns and told that they were sent by normal post, no date given, no proof of postage.
Our client has a trail of text screenshots where the previous accountant clearly blames HMRC, that it is probably on a pile of unattended post etc and that the penalty notices are probably "fake".
We have since submitted the tax returns (mid March) as this was the first our client knew that they hadn't been received was when he had HMRC late filing penalties.
To add insult to injury, this has now put paid to their fourth SEISS grant and their shop has been severely impacted by the lockdowns, it would have possibly been around £2000 per partner they could have claimed.
I've been on the SEISS chat facility to ask if there is an appeal process but they flat out said no, nothing exists, try claiming Universal Credit.
Any ideas - small claims court against accountant? Can't think of any other advice to offer.