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Client payroll query from HMRC

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Just had a phone call and follow up email from a named casework at HMRC's 'Business Delivery – Cross Cutting Team – JMET' using the email address [email protected]

The query was asking me to confirm what my clients' employee Mr X's payroll figures (gross, NI, PAYE, net) were for last month. 

Does anyone know why would they would be asking this?

 

thanks

 

Replies (20)

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By Paul Crowley
20th Sep 2021 16:30

Because MTD for RTI does not work properly?

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By lesley.barnes
20th Sep 2021 16:54

I've just noticed uc in the email address - could it be universal credit checking up on something?

Thanks (2)
Replying to lesley.barnes:
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By Hugo Fair
20th Sep 2021 17:09

Anything's possible I guess ... but unlikely given that UC is administered by DWP, which is why they only get a selective feed of RTI data from HMRC (the two depts have never gone out of their way to help each other out).
Have you (OP) tried the usual things like hovering your mouse over that email address (without clicking on it) to see if that's the real email address rather than a spoof one?

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Replying to Hugo Fair:
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By Hugo Fair
20th Sep 2021 17:22

FWIW there did used to be a JMET ... which was the acronym of the HMRC and DWP Jointly Managed Engagement Team (a very small team of about 10 seconded people) - but I thought it had been disbanded a couple of years back.
Of course I could be wrong - or it may have arisen Phoenix-like?
But overall structure of the email address is quite strange ... so treat with caution.

Thanks (1)
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By Wanderer
20th Sep 2021 17:10

Possibly UC enquiry as stated by Lesley.

If genuine, in typical government department fashion you are being asked for information that they already have (via RTI) but are incapable of extracting it themselves.

BUT possibly a fraud, see the email address used here:-
https://www.improvingaccessservices.co.uk/wp-content/uploads/2021/02/210...

CAREFULLY check that the email really was from hmrc.gov.uk

I'd plump for a fraud attempt. Genuine enquiries tend to ask for week by week details even when employee paid monthly.

Thanks (2)
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By SXGuy
20th Sep 2021 18:18

Because they don't know and want you to fill the gaps. Not the first time it's happened. I really a few years back hmrc doing this quite often.

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By paul.benny
20th Sep 2021 18:31

It you think it might not be genuine, forward to [email protected]

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ALISK
By atleastisoundknowledgable...
20th Sep 2021 22:43

I’m confident the woman I spoke to was from HMRC- it took me 4 attempts to pass security due to the address HMRC have for us as PAYE agents. I firmly believe only HMRC and I know of that address.

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Replying to atleastisoundknowledgable...:
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By Hugo Fair
20th Sep 2021 23:50

If you managed to speak to her, then presumably you asked her the question you raised in OP (i.e. why were they asking for this?). So what was her response? And did she explain why they couldn't just look at the FPS?

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Replying to Hugo Fair:
ALISK
By atleastisoundknowledgable...
21st Sep 2021 00:02

TBH I didn’t - I had a screaming baby in the other ear and wasn’t thinking properly.

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Replying to atleastisoundknowledgable...:
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By Hugo Fair
21st Sep 2021 11:20

That's the best variant of the WFH excuse that I've encountered so far ... careful that HMRC don't 'borrow' it next time around. :-)

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Replying to atleastisoundknowledgable...:
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By memyself-eye
21st Sep 2021 20:12

Baby?
Boy, girl?
How old?
yours, or grandchild?

these questions are more important than mere accounts stuff!

Thanks (1)
Replying to atleastisoundknowledgable...:
Stuart Walker Yellow Tomato Copy
By winton50
30th Sep 2021 12:09

atleastisoundknowledgable... wrote:

TBH I didn’t - I had a screaming baby in the other ear and wasn’t thinking properly.

Yep, that'll do it.

It's an amazing piece of evolution that makes the baby's cry more important than everything else in the room.

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My photo
By Matrix
21st Sep 2021 07:29

I thought HMRC get you to confirm you want to deal with them by email first so have they done this? If you aren’t comfortable then tell them to write to you.

And obviously discuss with the employer first too.

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Replying to Matrix:
ALISK
By atleastisoundknowledgable...
21st Sep 2021 07:44

They asked if I’d give the info over the phone, obviously I said “no”, then they asked if I’d be happy to get an email.

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paddle steamer
By DJKL
21st Sep 2021 10:03

Think I would suggest to them I had data protection issues talking with them about an individual employee's pay records, especially is said employee was not my client and I held no authorisation from him/her. Before responding, even if is a genuine HMRC enquiry, I think I would get said employee to confirm he/she is happy for you to discuss his/her pay with a third party.

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By Rgab1947
22nd Sep 2021 10:07

Because they were not HMRC?

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By Kate Upcraft
22nd Sep 2021 11:14

JMET are the UC investigation team as Hugo says and very much still in place. They have to follow up where the RTI feed has not arrived with them at DWP as there is no NINO to match, which given DWP have not been issuing NINOs for 18 Months and they’ve just announced even using their new online service there is a 16 week delay this means there will be hundreds of thousands of mismatches each month. If only reforming RTI and a proper service being provided by government departments was a priority

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Replying to bassett1:
ALISK
By atleastisoundknowledgable...
22nd Sep 2021 11:25

Thanks

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Replying to bassett1:
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By Hugo Fair
22nd Sep 2021 12:57

Thanks, Kate ... and sorry to have been premature in announcing the demise of JMET! They are certainly still needed (unfortunately) - particularly in the light of the delay in issuing NINOs.

I still find it hard to believe that so many govt systems are predicated to work on the basis of NINO being a guaranteed unique ID of an individual taxpayer (which even RTI knows is not true) ... but as you say, prioritising reform (as opposed to shiny new toys) and delivery has never been a strength within govt.

Thanks (1)
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