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Clients. Grrr

Rant

Didn't find your answer?

The specifics aren’t relevant, I just want to vent.

Let’s say one would normally prepare  accounts under accounting policy A. 

Client: I want you to prepare the mgmts under B. 

Me: are you sure? That’s not what you’d normally do. 

Client: yes. 

Me: you know that we’ll have to prepare the year-end accounts under A, so when the bank see them they’ll ask why they’re so different.

client: yes

me: you still want me to do them under B?

client: yes  

Me: ok, but I’ll send you a schedule each time with the adjustments that we would normally have made. 

Client: ok. 

Present day (a number of months later) - polite version of client’s email

client: I’m changing accountant 

me: why

client: the bank say that accounts haven’t been prepared normally.

 

WTF  I get he needs to keep the bank happy, but given the reasons, does he have to be so nasty about it?

 

 

 

Replies (15)

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RLI
By lionofludesch
11th Dec 2019 16:17

Personally, I'd send a copy of the response to his bank.

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Replying to lionofludesch:
ALISK
By atleastisoundknowledgable...
11th Dec 2019 16:44

lionofludesch wrote:

Personally, I'd send a copy of the response to his bank.

Love it. I might come back to that if he doesn’t calm down.

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Replying to atleastisoundknowledgable...:
RLI
By lionofludesch
11th Dec 2019 16:54

atleastisoundknowledgable... wrote:

lionofludesch wrote:

Personally, I'd send a copy of the response to his bank.

Love it. I might come back to that if he doesn’t calm down.

Nobody badmouths me without getting some come-back.

Thanks (1)
Red Leader
By Red Leader
11th Dec 2019 16:30

"Hopefully in future you'll see the benefit of following my advice. I've done 100s of these accounts, you know."

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avatar
By JDBENJAMIN
11th Dec 2019 16:52

I would brusquely give him chapter and verse of the emails where he orginally asked for it. Then I would add that I look forward to no longer acting for him.

Thanks (1)
Replying to JDBENJAMIN:
ALISK
By atleastisoundknowledgable...
11th Dec 2019 17:07

JDBENJAMIN wrote:

I would brusquely give him chapter and verse of the emails where he orginally asked for it. Then I would add that I look forward to no longer acting for him.

That’s pretty much my position at the moment.

Thanks (0)
By ireallyshouldknowthisbut
11th Dec 2019 17:52

Muppet is too embarrassed to admit their error.

you could go for a "whilst we appreciate clients will not always follow our advice, we do expect for those doing so to take full responsibility for any consequences arising from their decision"

Thanks (2)
Replying to ireallyshouldknowthisbut:
ALISK
By atleastisoundknowledgable...
18th Dec 2019 19:10

ireallyshouldknowthisbut wrote:

Muppet is too embarrassed to admit their error.

I’d love to say that it was an error and he wasn’t trying to ‘do one over the bank’, but

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avatar
By flightdeck
18th Dec 2019 18:53

You're better off without this idiot.

I love reading this website, I realise what a lovely client I am :-)

Thanks (2)
Replying to flightdeck:
ALISK
By atleastisoundknowledgable...
18th Dec 2019 19:11

flightdeck wrote:

You're better off without this idiot.

I love reading this website, I realise what a lovely client I am :-)

Do you want a new accountant?

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Replying to atleastisoundknowledgable...:
avatar
By flightdeck
18th Dec 2019 20:02

All comes down to the quality of biscuits on offer

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Replying to flightdeck:
ALISK
By atleastisoundknowledgable...
18th Dec 2019 22:10

Whatever you want.

(I’ll just add it to your bill next year).

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ALISK
By atleastisoundknowledgable...
18th Dec 2019 19:12

Forgot to mention, this was the client that the previous accountants signed off their handover letter to me with “good luck”.

Onto his 4th accountant in 18 months ...

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Replying to atleastisoundknowledgable...:
By Paul D Utherone
18th Dec 2019 20:41

atleastisoundknowledgable... wrote:

Forgot to mention, this was the client that the previous accountants signed off their handover letter to me with “good luck”.

Onto his 4th accountant in 18 months ...


Told you everything you needed to know :)
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Replying to Paul D Utherone:
ALISK
By atleastisoundknowledgable...
18th Dec 2019 22:09

True, true. I guess I told myself that ‘it wouldn’t happen to me’ lie as I needed the business.
Live & learn.

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