Comment re spam protection

Client emails rejecting email with word tax in them

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To send email to client re progress at HMRC, re small tax refunds due to him amd deceased brother, I have had to compose email without the word tax ! Every time I mentioned Tax refund it was bounced as spam. 

Replies (13)

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By Michael Beaver
31st Jan 2022 16:14

We get this a lot as well. Especially if it says 'tax refund' in it.

Quite often we just have to call the client if it's something that can be sorted by phone, but not ideal for audit trail purposes.

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By 356B
01st Feb 2022 09:46

Never been a problem for me.
What email client are you/they using?

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By CJaneH
01st Feb 2022 12:02

They are BT internet & I am Googlemail

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Replying to CJaneH:
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By 356B
01st Feb 2022 12:32

https://clean.email/gmail-spam-filter
https://www.bt.com/help/email/using-bt-mail-s-anti-spam-features

I use gmail and have never had a problem. Try setting the spam filters.

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By Catherine Newman
01st Feb 2022 12:16

I get the opposite. Outlook puts anything with tax in the title to spam. I have been a tax adviser since 1996.

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By I'msorryIhaven'taclue
01st Feb 2022 12:42

Does the AV also chew the full word taxation?

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By sammerchant
03rd Feb 2022 11:33

Try the word "impost". It might give your client a laugh!

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By CMPACDGDB
03rd Feb 2022 11:56

try telling your client that T#x means T-A-X and you'll probably get missed by filters.

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By CaptainNick
03rd Feb 2022 11:57

If your client adds you and your email address to their contact list it will help too as this alters the level of scanning. The contact list that matters is the one when they view their webmail rather than their email client as often these are not the same.

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By mumpin
03rd Feb 2022 12:12

Clients spam filters are a big problem for me.
Some clients never look in their junk folder ever ever.
I clean mine several times a day.

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Morph
By kevinringer
03rd Feb 2022 12:54

Surely it is the client who has the problem, not you. It is the client that needs to fix their problem. You are not responsible for their IT. If the client's van broke down when they were driving to meet you, would the client expect you to fix their van? So why should you be expected to fix their IT? I know this happens a lot and clients expect all sorts of help eg "I need to install a printer to print invoices, please help me install it". And HMRC thinks all these people will cope with MTD.

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By Rgab1947
03rd Feb 2022 15:05

I understand you can set the filter to accept selected words. Just tell the client to adjust their filters. He, he, good luck with that.

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By janglesea
28th Jun 2022 14:17

You client needs to put your email address on their spam filtering whitelist. That should ensure that your emails are not treated as spam whatever they might contain in the way of keywords.

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