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companies house closes contact centre

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They are not taking phone calls, claiming that this is for staff safety. Aside from going against Boris' urging people back to work, it makes no sense. Other organisations are working phone calls from home.

Tofay they answered an email about a problem with an authorisation code with a standard response - a brush off - a phone call would be the obvious way to resolve this, and I know that they are sitting there!

Companies House is sinking in my estimation. They used to be my favourite Government Agency - for instance a request for an authorisation code, even late in the day, would be answered by mail the next day. Now it takes several days.

What a pity.

Replies (5)

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blue sheep
By Nigel Henshaw
20th Jul 2020 12:20

I wouldn't go so far as to call it outrageous but one has to wonder what the point of CH is and how long it will be before it is integrated into HMRC

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David Ross
By davidross
20th Jul 2020 12:36

This is what we are now getting;

"The Companies House Enquiries Team has received your email.
A response will be with you shortly.
Please note our opening hours - Monday - Friday 08.30 - 18.00 excluding Bank Holidays

Due to Covid19 and the closure of our telephone lines, we are experiencing extremely high volumes of emails. We are working hard to respond to your enquiries as quickly as possible."

When you close your phone lines, you get more emails - BIG SURPRISE!

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By CazzyT
20th Jul 2020 12:48

And they've "kindly" given everyone a 3 month extension which means the clients think they can leave stuff even later. Not appreciating that CT payment and filing deadlines have not changed.

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20th Jul 2020 14:20

Emailed enquiries which used to be answered within one day are taking about 2 weeks now!

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Replying to AS:
By Tornado
20th Jul 2020 16:05

AS wrote:

Emailed enquiries which used to be answered within one day are taking about 2 weeks now!

Yes. I had to wait 2 weeks for a reply that didn't answer the question I asked which probably would have taken less than 3 minutes to answer in a phone call.

We are in tough times, however, and allowances have to be given, but for an organisation that lives by deadlines and craves accurate up to date information, a more serious approach to providing the service they are there for, would have been helpful.

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