I have a client who for the last 3 years is not only a nightmare but also snooty! Ltd co deadline is August - EVERY year we ask for the records after the year and and throughout the year and every year we get given them half complete the last week of July - then begins 4 weeks of back and forward rectifying the bookkeeping.
So this year, we got the records as normal - and I sent back a huge list of the missing items and bookkeeping that needs to be dealt with. The client started to send it back in dribs and drabs and I advised we would need to have everything back in completion to enable us to work on the accounts further. I have chased this up and advised that now at this late stage it is highly unlikely the deadline will be hit as there is still a lot to do and we haven't had the information back - to which i have received a snooty reply that I should have been working on the dribs and drabs that he could have sent through but I told him not to.
So i have reiterated that we need the informaiton in completion as each year we end up completing mountains of adjustments and it is not time efficient to keep coming back to the work with snippets of information but also that is it not acceptable to be completing the work last minute each year. Payroll is also on the last minute each month too - and threats and extra charges for late processing don't seem to have any impact at all.
So i am feeling really peed off by the reply - and this will be the last year i will completing the work as i have had enough and this client never learns - has anyone else had similar experiences and whats the best way to go about disengaging.