Since around April this year the amount of times I've had to contact various HMRC departments has increased significantly. Its taking longer to get through, the person on the other end of the phone sometimes is useless or you get cut off. There are long delays whilst they read through the notes, make notes or go and ask someone else.
I wondered how other accountants manage this? Almost every morning emails are waiting or phone calls come in from clients with problems that require contact with HMRC. As an example this morning there are three issues in my inbox I have to deal with. One a client is being debt chased for PAYE/CIS for period end 5th May Ltd Company and has more than enough to cover his CIS refund. A client has had his PAYE code changed after submitting his tax return and the code the system has produced is just rubbish. A client is being chased for VAT debt but there is more than enough to cover it in his Ltd Company CIS refund. The first and third issues I've already spent at least three hours in total over the last few weeks speaking with PAYE/CIS/Corp Tax and VAT, I thought these matters were resolved, one has been partly done the Corp Tax has been cleared but not the VAT.
Ideas please on how others manage their contact time with HMRC, do you allocated a set time amount of time each day and carry the rest over to the next day? The volume I'm dealing at the moment is seriously impacting my fee paying work, contact with clients and my work life balance.