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Coping Mechanisms

What's yours?

Didn't find your answer?

Had a letter today asking for clearance on a client I felt we had done a good job for. Good payers, nice job, nice fee, good relationship... then this!

I have tried to call to discuss reasons why but the pussy won't respond to my call. 

So here I am watching the news having a beer and still seething over a letter I read 12 hours ago. 

I am a very bad loser.

Time for another beer... 

 

Replies (14)

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By mrme89
10th Mar 2017 08:08

You have already found the solution; beer.

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Out of my mind
By runningmate
10th Mar 2017 08:39

These things happen. It may have nothing to do with you. Perhaps the client just felt like a change.
Move on . . .
RM

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By Chris Mann
10th Mar 2017 09:09

It takes all sorts to make the world.

Loyalty is one of the most peculiar aspects and, as the years move on, it seems to become more and more peculiar.

A good walk often clears the air. Whoever they are, I guess they haven't given their decision a second thought. It's a me, me society, these days, time to accept that and move on.

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By Harrison88
10th Mar 2017 09:10

I suppose it is difficult if the client refuses to communicate or provide feedback. Not much you can do and if they are that determined to switch then I don't think there is much point worrying.

If it helps to ease you mind, maybe ask a few of your closest clients if they have any feedback as to if they are happy with the service or if there is anything you can improve? It probably isn't even the service. It might be that they want to switch to a family friend.

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By ireallyshouldknowthisbut
10th Mar 2017 09:42

If they wont talk to you and there is no bust up I pretty much guarantee its fees - someone is doing it for half your fee.

Also ask the incoming accountant some "very nice" people are so busy being nice they dont tell you to your face when you have wee-wee'd (to avoid filter) them off.

Also be nice on the way out, if the new people suck, and it was jsut fees, they might well come back. We have about 1/3 ask to come back who went for cheap fees.

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By lesley.barnes
10th Mar 2017 10:19

If the client won't communicate with you have you got their permission to do a hand over? Just focus on you've done a good job for this client and you couldn't have done more. When I've lost clients it has been down to price or the man down the pub has recommended someone who saves them lots of tax. Just feel proud you have looked after the clients interest and have done everything right.

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By I'msorryIhaven'taclue
10th Mar 2017 11:15

My colleague, who studied psychology, offers her analysis:

Kim Jong Un's Hair wrote:

I have tried to call to discuss reasons why but the pussy[***][***] won't respond to my call.

You think your client is a "pussy[***][***]". Try to improve on your body language skills.

Kim Jong Un's Hair wrote:

So here I am watching the news having a beer and still seething over a letter I read 12 hours ago.

You have anger issues and a tendency to dwell on things, and alcohol won't help. Try yoga instead.

Kim Jong Un's Hair wrote:

I am a very bad loser.

Clients don't like a bad loser. Try to Keep your hair on, Kim Jong Un.

Kim Jong Un's Hair wrote:

Time for another beer... 

Ok, but no more nuisance phone calls to your ex-client.

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Replying to I'msorryIhaven'taclue:
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By Kim Jong Un's Hair
10th Mar 2017 17:49

Of all people I thought you'd understand Liam.

I am going to spend my Friday evening driving round the phone boxes in the town.

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RedFive
By RedFive
10th Mar 2017 12:24

Maybe they are from South Korea?

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By Dick Stastey
10th Mar 2017 12:26

Do you own a shotgun? Mine helps me cope with disappointment/rejection very well.

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By Glenn Martin
10th Mar 2017 13:02

Balance.

Its always tough losing a client you feel you have done a good job for. However life time and time again proves the grass is not always greener. Your client may have moved on for a cheap quote who may well stuff it up and the guy might come back to you in a year or two.

I got a clearance request last week from a client who was becoming a pain so was delighted to pass it on.

The best thing I ever did was buy my holiday home in Northumberland. I spend pretty much every week end there.

I find I can tolerate pretty much any crap Monday to Friday, come 3.00pm on a Friday I leave the office pick the Daughter up from School, put dog in car then head up the road an hour later we are there with my wife with the tea ready.

I manage to park all my issues as I pass the traffic at the Metro Centre and spend the weekend walking, fishing, eating and drinking (in any order) and land back issue free ready to do it all again on a Monday.

In circumstances you mention I find you rarely get the truth as to why they are actually moving on as they are too embarrassed, as usually moving to an accountant who is friend or family or for daft cheap quote.

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Replying to Glennzy:
abc
By Kim Jong Un's Hair
10th Mar 2017 17:50

Beer was cheaper.

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By spilly
10th Mar 2017 20:29

My choice is a soak in the bath, accompanied by some music and a nice glass of decent red.

We had a client like yours last year, but we did manage to get out of him that he always changed accountants after 2/3 years, regardless of how good a job the current ones were doing. Annoyingly, he made his wife leave us too so it was a double blow.

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By the_fishmonger
13th Mar 2017 11:02

It's just a part of being an accountant. Like others have alluded - it could be one of myriad reasons (fees/pub-bloke/inadvertent comment that they took weirdly).

You are entirely at liberty to feel annoyed but must remember, even if you persuade them to stay another year, they have already reached the precipice once and it won't take as much in the future - do you really want to be *pu$$y-footing only for the inevitable to happen sometime?

Best to await the 'clearance letter', reply at once (requesting a signed permission from the ex-client if not supplied), archive the client files in the basement and earn some money from the others.

I've never seen the point in letting these things linger, it's a waste of my time and that (with knowledge and experience) is what *I* sell. You lose a couple and then pick others up the next week on the merry-go-round that is our profession.

[edit due to asterisk attack!]

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