Corrupted File

Moneysoft

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I came to open one of the Moneysoft files and got a message saying it was corrupted and couldn't be opened.

I restored it from back-up but, unfortunately, since the back-up was created, I've filed the RTI.  Now the software thinks I haven't filed.

Can I correct this ?   If not, I'm not sure I'll be able to file August's RTI without refiling July.  Which I'd rather not do.

Replies (12)

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By landscaper
03rd Aug 2017 15:51

I had this following a power cut and, like you restored from the back up. I filed the following month with no problem. I had the email confirmation should a query arise. These are something I always file in DropBox or similar so always have a copy if everything else blows up or disappears!

Thanks (3)
Replying to landscaper:
RLI
By lionofludesch
03rd Aug 2017 16:14

Did the little lightning bolt disappear after you filed the following month?

Thanks (0)
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By User deleted
04th Aug 2017 08:15

Lion, this helped me yesterday.
https://moneysoft.co.uk/support/problems-downloading-updates/
Having recently downloaded the latest McAfee total protection and, almost convinced that this would have some bearing on this isolated issue, I disabled the McAfee Firewall. The issue was resolved but this appears to be a more widespread update topic, than I first imagined.

Thanks (0)
Replying to User deleted:
RLI
By lionofludesch
04th Aug 2017 09:35

Thanks Chris, but that's not my problem.

My issue is that I've already filed the July RTI but Moneysoft thinks I haven't.

Thanks (0)
RedFive
By RedFive
04th Aug 2017 09:53

When you come to file the correct return Moneysoft will show up a warning along the lines of

"There is an earlier return that should be submitted first. If you submit this return you cannot go back and submit earlier returns, and you may be fined by HMRC for missing a return. Are you sure you want to submit this return"

As you know the previous return was filed correctly you can just go ahead and file, ignoring the one it thinks wasn't done.

Of course you will have the yellow lightning bolt until you do that which would do my OCD in, but hey ho, that's probably just me.

Thanks (1)
Replying to RedFive:
RLI
By lionofludesch
04th Aug 2017 11:01

Yes, I must have that OCD.

Thanks (1)
RedFive
By RedFive
04th Aug 2017 11:13

Ha, it's what makes us great at what we do.

It will disappear once you file August.

:)

Thanks (1)
Replying to RedFive:
RLI
By lionofludesch
04th Aug 2017 11:29

I was chatting to a colleague in his office. There was a stack of coloured mugs on a shelf. Without breaking his conversation, he picked them up, rearranged them into rainbow order and put them back.

Thanks (2)
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By carnmores
06th Aug 2017 10:52

file it again if worried , tick the box saying temporarily allow resubmission

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Replying to carnmores:
RLI
By lionofludesch
06th Aug 2017 11:38

No need to do tick any boxes, carnmores. The software thinks I've not filed once yet.

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Replying to lionofludesch:
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By carnmores
06th Aug 2017 11:52

fair enough , when i have resubmiteed the due to the client changing all the figures it does sometimes confuse HMRC who want more PAYE NI SL payments so perhaps best just to file August. thank god for moneysoft anyway

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RLI
By lionofludesch
06th Aug 2017 18:50

Interesting. I just tried to open the new, improved restored file and it's corrupt again.

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