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Credit Where It's Due

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Didn't find your answer?

We hear a lot about software companies clinging on to clients by dubious methods.

I gave 89 days notice to Taxfiler today and, within four minutes, got an email saying they'd cancelled the direct debit mandate.

Well done Taxfiler.

Replies (14)

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By Paul Crowley
01st Apr 2021 17:08

Fair play to Taxfiler

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By memyself-eye
01st Apr 2021 18:35

I just cancelled my D/D.
After they trippled the subscription cost....

Wish I could have done the same with HMRC's money laundering fees.
Still, I can also ditch that now and will in June.

Deep joy.

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Replying to memyself-eye:
RLI
By lionofludesch
01st Apr 2021 19:05

memyself-eye wrote:

I just cancelled my D/D.

Did they accept that as 60 days notice?

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Replying to memyself-eye:
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By DaveyJonesLocker
01st Apr 2021 22:30

They won't accept cancelling the DD as giving notice to cancel...........

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By tracyannw
01st Apr 2021 18:46

Just out of interest can I ask why you cancelled and who you are moving to? We have been with them a year now (came from TaxCalc) and like them but always open to alternatives.

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Replying to tracyannw:
RLI
By lionofludesch
01st Apr 2021 19:04

tracyannw wrote:

Just out of interest can I ask why you cancelled and who you are moving to? We have been with them a year now (came from TaxCalc) and like them but always open to alternatives.

Yes you may. Nobody. I'm retiring.

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Replying to lionofludesch:
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By memyself-eye
02nd Apr 2021 12:05

took my very words.

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Hallerud at Easter
By DJKL
01st Apr 2021 20:27

So, is it now Lion unleashed with more time for the rugby, if so congratulations, enjoy. Just remember, in retirement never mention you are an accountant or before you know it you will be treasurer of every community group within ten miles of your house.

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Replying to DJKL:
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By DaveyJonesLocker
01st Apr 2021 22:35

From experience, don't mention that while you're working too, never mind in retirement!

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Replying to DJKL:
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By lionofludesch
01st Apr 2021 23:04

DJKL wrote:

So, is it now Lion unleashed with more time for the rugby, if so congratulations, enjoy. Just remember, in retirement never mention you are an accountant or before you know it you will be treasurer of every community group within ten miles of your house.

Happily, the rugby club already has an accountant on the board. But I've already had time in lockdown to sort out the club's heritage numbers from inception to now. There's lots of things that I haven't had time to do when I was working full time.

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By Truthsayer
02nd Apr 2021 09:51

It could be that the email is unrelated to your cancellation. Taxfiler have been sending out cancellation notices to all their direct debit customers. Their charging system does not appear to be capable of an ordinary price increase, so they technically cancel all direct debits and reinstate them with the new price.

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Replying to Truthsayer:
RLI
By lionofludesch
02nd Apr 2021 11:13

Not so in this case but thanks for the warning.

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Replying to Truthsayer:
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By memyself-eye
02nd Apr 2021 12:08

only the payer can cancel a direct debit - the receiving business can chose not to collect a payment (or collect a different sum) but if cancelled by the customer the D/D will, just like a cancelled cheque, 'bounce'

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Replying to memyself-eye:
RLI
By lionofludesch
02nd Apr 2021 12:40

memyself-eye wrote:

only the payer can cancel a direct debit - the receiving business can chose not to collect a payment (or collect a different sum) but if cancelled by the customer the D/D will, just like a cancelled cheque, 'bounce'

Not so. Either party may cancel.

"Your Direct Debit mandate with Taxfiler Limited has been cancelled.
Taxfiler Limited has cancelled this mandate.
"

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