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Croner-i frustrations

Croner-i continue to issue spurious invoices despite several letters of cancellation

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I wondered if anyone else has had similar experiences of Croner-i and what they have done about it please?  We cancelled all products and services in writing with Croner-i in November 2019 as they kept messing up deliveries, invoicing us for services we had not subscribed to and all sorts.  We thought we had got the message through to them and all spurious items cancelled only to receive further invoices for tax tables we had not received and for their accountancy daily product which we had not ordered.  Their credit control kept passing this to their client experience team which I am fast thinking is just their way of saying "we have binned your complaint".  We did manage to get those invoices cancelled by credit notes on 17 September - but only after several exchanges of e-mails during which I advised Croner-i that I was taking the issue to Trading Standards and asked them to remove all contact details for our company and it's directors and employees from their databases.  Yesterday my co-director received a telephone call from Croner-i credit control department chasing for payment on one of the invoices that a credit note had been issued against, and today I have received yet another unsolicited invoice for tax tables we have not ordered or received.  What do we need to do to get the message home to Croner-i that we no longer subscribe to any products from Croner-i and have not done so since November 2019. 

 

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By lionofludesch
02nd Oct 2020 13:36

I can't remember whether it was Croner but I had a similar problem a few years ago.

Eventually, I said "OK - I'll see you in court."

I heard nothing after that.

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By Southwestbeancounter
02nd Oct 2020 14:03

Yep we've had issues too!

They don't seem to be 'flavour of the month'(s) at the moment as there was another thread similar to yours last month: https://www.accountingweb.co.uk/any-answers/problems-cancelling-a-croner...

They used to be fine but in recent years have been an absolute nightmare to deal with!

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Replying to Southwestbeancounter:
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By Jimess
02nd Oct 2020 14:48

Thank you for the link. At east I know that I am not the only person having issues with Croner-i.

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By Moonbeam
03rd Oct 2020 18:57

I had similar issues with Tolleys about 10 years ago. I cancelled my sub, but they kept sending me books and an irritating person kept chasing the "debt" from Northern Ireland. Eventually after many many calls from me it stopped.
But of course you will not want your account to be the reason for a bad credit record.
I'm currently fighting a stationery company about an amount they show I owe when I don't, for exactly the same reasons.
It's tough.

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By Paul Crowley
04th Oct 2020 14:31

Bad, but the way British big companies operate as a norm.

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By cathygrimmer
19th Oct 2020 11:19

I'm fed up with them too. I thought I had resolved an issue with them in June when I emailed in response to an email from them confirming I wished to cancel. I heard nothing back (but had a confirmation that the email was received). Some 4 months later I get a phone call threatening litigation! As there is some issue over whether my cancellation was within the terms, I have agreed to pay a discounted amount to get them off my back. It is money I can ill afford for a service I haven't used in over a year and has put me off ever using them again or recommending them to my accountant clients. Plus I had to remind them that they needed to send me a discounted invoice which they sent me late Friday afternoon and they have already chased me by phone and email about payment this morning!

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By Psyche
22nd Jan 2021 09:28

Hi, I came here to see if anyone else was having problems with them. I have recently been bullied/pressured into signing a five-year contract (I know) on the basis of a one-hour demo of their full package, the price of which was only revealed afterwards, and at no point was I allowed to say no thank you, that's too expensive for me. I signed up for their basic version instead, which is not helpful at all, and they won't let me terminate the contract. I feel their tactics were similar to a friend who sadly recently fell for an HMRC scam -- don't let them off the phone until you've badgered them into agreeing to something. :( I would be interested in joining forces against this unethical company. [email protected]

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By Psyche
22nd Jan 2021 09:38

Question for the accountants - have any of you been taken to court by Croner-i? I am concerned about what happens now that Kate has said she will not be communicating with me further.

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