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Current turnaround times for HMRC AML Registration

It's now been over 3 months since the application was filed.

I'm curious if other people who have recently registered with HMRC as the supervisory body for Anti-MoneyLaundering processes are also finding it slow going. I applied in early November 2017 in connection with a new start-up practice, and at that time, it was showing an estimated turnaround time of 45 days. That message has now disappeared so there's no timeframe indicated.

This seems to be one of the first services that went live under the new ".gov" website so I don't know if that's a factor. I've called the HMRC AML helpline several times and each time there's an acknowledgement of delays but with no further information as to when it will be looked at. The delay is starting to become a problem now because in order to obtain HMRC agent codes for self-assessment and corporation tax, they require AML details, so we're currently not able to process new clients.

(There shouldn't be any problem with the application/details on the form itself as both partners in the new practice have previously been registered with HMRC for AML purposes in a separate capacity).

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18th Feb 2018 18:04

That's pretty disgraceful. Especially if you have to have it in place before they will allocate agent codes. I can't help you re whether this is normal or not, but I would certainly be putting the pressure on them via phone calls.

I'm sure others who have recently become registered will be able to offer some perspective.

Best of luck

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to Manchester_man
18th Feb 2018 19:29

I renewed mine on 25 October, finally confirmed early February. So you shouldn't be too much longer, problem is that there isn't a way to correspond with them from the online page.

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19th Feb 2018 09:22

My renewal went to HMRC on 3 January 2018. Still not confirmed but website now showing the cannot trace my payment (which was made at the same time and acknowledged by them). Oh well, another fine IT system from HMRC!

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19th Feb 2018 16:52

Maybe is a subtle hint that HMRC want you to use a different supervisor. Have you approached one of the professional bodies?

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29th May 2018 10:40

Hi, just wondering if anyone else is encountering issues with HMRC's online AML renewal process. I completed my registration renewal during Feb 18 and paid the fee (which was £130) at the same time, I also kept the HMRC payment receipt. I have checked the progress from time to time but it was always just the same, Completed, Submitted & Decision Pending. I contacted HMRC (the general VAT line) a few weeks ago and they said ignore any guidance on how long this will take as they are struggling with the volume and resources, if the web page said it will take longer than 45 days it could take much longer than that. I called the general VAT line because the AML number in Southend has been deleted (I have spoken with them directly in the past and they were quite helpful), the VAT guys said they don't even have an internal number for the AML team now and they confirmed the old number had been taken down.

Anyway on Monday 21 May I received a further email from HMRC communicator saying please log into to your AML accounts with HMRC in order to check, update, and submit the Responsible Persons section so that they can start the process of Approval and or Fit & Proper checking and to do so before a deadline of 25 June. So a few days later I did this and submitted the update. Unfortunately the system then took me through to a final payment screen where it was asking me for the £130 again, under the exact same reference which I have already paid!

When I log in now the system says application made May 18 rather than Feb 18, and now rather than simply saying your application will be reviewed by HMRC it also says "payment is due in 28 days". So it appears to be ignoring that this is just the update they requested and treating as a complete application and requesting payment even though already paid 3 months ago.

I called the VAT guys again and they gave me the email address for the AML team. I have sent them a very detailed email in chronological order and attached their receipt which proves the £130 fee was paid. My email was only sent 3 working days ago but heaven knows if I will get any response from them.

Anyone else encountering problems with HMRC AML and the renewal system?

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to deltaheavy
29th May 2018 11:32

As an update, ours finally came through in early March 2018 - so took around 5 and a half months in total which is pretty disgraceful by any standards. We also had to pay the additional fee (£40 x 2) which was slightly unexpected.

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to Accounts4U
30th May 2018 14:11

Accounts4U wrote:

As an update, ours finally came through in early March 2018 - so took around 5 and a half months in total which is pretty disgraceful by any standards. We also had to pay the additional fee (£40 x 2) which was slightly unexpected.

Thank you for the update.

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20th Jun 2018 11:28

We applied for Money Laundering Registration on 4th January 2018. Like others we were advised 45 days and it still hasn't come through. It's impossible to speak to anyone at HMRC and get any indication of when this will be resolved. It's impacting greatly on our business now, but HMRC just keep replying there is a delay. What can we do to resolve this, any ideas welcome!!!

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By corcyra
09th Jul 2018 12:03

Most grateful to all who have contributed here. There is nothing else whatever on the web about this and I have seriously wondered - after 4 months - whether my application got stuck behind a radiator, or whatever the digital age equivalent is.

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