I just answered the phone (unusually) and the caller asked for one of our clients by name. I highlighted that he didn't work here. Coincidentally, I've actually been working on that client's taxes this morning.
When I established where there were calling from (3rd party DC) I said that we were accountants, and asked what they wanted. "We can't discuss without authority".
I responded that, if they were calling on behalf of HMRC (a fair assumption) they most certainly could since we are fully authorised.
She was unfazed, and I got a little angry and told her to go back to HMRC to confirm our authority, and then call me back - which she refused to do.
I said in that case, bye bye, and just before I hung up, she commented "Rude". I wish I hadn't been so quick before putting the phone down, since I may have agreed, cut would have countered with not uncooperative.
Isn't it about time the work of Government was, again, performed by Government, and not by second rate outside organisations staffed by fools?