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Delays in online authorisations

Entered a few codes in last week but still not showing

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Seems to be taking longer than usual for clients to appear on HMRC client list after authorisation codes entered and services assigned on Gateway. In the past, they've shown up within a couple of days or so, but even one that was authorised last week still not showing up.

Anyone else noticed delays? Really looking forward to MTD... not!

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By Grayson Moore
20th Oct 2017 10:36

Same here...

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By SteLacca
20th Oct 2017 13:43

Login to the Government Gateway rather than HMRC online. Go to "Manage clients" and filter on unassigned. See if the newly authorised clients are there, and if so, assign them to a user.

Wait a further 48 hours, and they should then be on HMRC online systems.

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Replying to SteLacca:
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By Peter Cane
20th Oct 2017 13:58

Thanks for that SteLacca, but I have already assigned them on the Gateway and they're still not appearing on HMRC list. Will check again Monday, but not going to hold my breath.

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By Peter Cane
20th Oct 2017 16:17

Hmm. Funnily enough, just checked again this afternoon and they have all now appeared. Don't know if that means HMRC have a weekly batch update on a Friday afternoon now, but I'll monitor how quickly future authorisations go through

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