Deleting duplicate hmrc paye records

Duplicate PAYE records

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Due to changing paye software and a misunderstanding about the importance of employee works numbers I filed two FPS's for Month 1 (one without numbers, one with) which are now showing separately on HMRC records, consequently doubling up the PAYE liability and leading to new code numbers being issued to employees as HMRC is treating them as having two employments.

I appreciate it is my mistake but despite numerous calls have been unable to speak to anyone at HMRC who can, in effect, delete the first FPS.   HMRC tools will not allow negative figures; software support suggests speaking to a "core" HMRC advisor (but HMRC claims not to have such a position) and no helpline has been able to help - giving various reponses depending on who picks up the phone - sometimes saying I must correct my next submission, but as my software is showing the currect position I cannot.  Has anyone travelled this route before with any success?

 

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By Marion Hayes
25th Jun 2018 14:47

Which software are you using?
I assume you have details of all the totals associated with particular employee numbers.
I believe that if you send in an amended FPS for month1 showing nil as the income and 6/4/18 as date of leaving for all the duplicate records, and correct pay and tax details on the valid employee records, it will override the figures already in the HMRC system.
My software allows me to unlock the week/month and amend it.

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By devang12
21st Aug 2018 11:42

I have got the same situation here. Would you please share your experience. Did you re submit the month 1 as mentioned by Marion?

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