Got a potentially nasty issue here with a new client. He came in to see me when he first started. We discussed software, he chose a package and I set it up for him and gave him the usual basic training. Charged for set up time, no problem. Quoted him £x for the year end accounts and tax return, with the usual proviso in my LOFE that I'd charge £y per hour extra for sorting out book-keeping errors etc., discussed at the meeting and he signed the LOFE accordingly.
Now, I've got the backup disk for the first year and to say it's a mess is putting it lightly. Despite me showing him how to do a bank reconciliation, the system is miles out - he claims he's done it right and he's ticked the screen against the bank statement. Looking at the s/l and p/l, the figures just don't tally when trying to allocate invoices against payments. Looking into a bit more, I can see that he's got loads of numbers transposed, i.e. entering a bill for 457.32 as 547.32 etc. It's not just a few, there are potentially hundreds. Before spending the time fixing it, I emailed the client to tell him and to remind him that I'll have to charge £y per hour extra to sort it out.
Now I've just had a bombshell email from him saying that it's because he's dyslexic and he's claiming that under the DDA, I'm not allowed to charge any extra for my extra time spent in dealing with his disability!
Does anyone know if he has a point, or is he just playing the "disability" card. What really annoys me is that he never mentioned it at previous meetings - I have other dyslexic clients that have mentioned it, and I've managed to work with them to manage their issues, but this guy has just forced a fait-accompli on me by waiting for the first year to pass, allowing the problems to build up. Help!