Sorry hit the post button accidentally.
This is probably going to be more a moan than a question but as it's interesting to read other peoples views.
Some background. I’m still building my client base so not at full capacity yet and of course all money helps at this stage. I’ve never had to disengage before.
I took on a client who has turned out to be a total resource drainer, I only agreed to do the company year end accounts and tax return, the client does the bookkeeping and vat returns but they are struggling to do this so I'm getting many questions. When it was clear the client couldn't cope, I gave a very cheap price to complete the bookkeeping and vat but they declined as it was too much and believe me it was too cheap!
It's now turning sour, the client accused me of making a mistake on some work I did for free, this shocked me a lot and when I looked back I actually gave the correct advice but I think they wanted someone to blame for [***] up. I'm getting fed up and the client is getting annoyed, not a great situation.
I do have the capacity to do the extra work as I'm still building my client base but at some point I'd have increase the price to cover my time but the client is never going to agree. I want to be helpful but I also have to be careful that I might be held liable if something goes wrong (already been accused once!), so having a quick look to see if it’s all okay actually takes longer than if I did the work myself.
What to do.. Maybe I continue to be helpful and once the year end is out the way I increase the price to a worthwhile level and if they leave they leave. Not sure I’d be bothered either way.