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Do IRIS use spyware?

Do IRIS use spyware?

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A member of staff had reason to call IRIS, and during the call the first staging date for one of our payroll clients was mentioned.

I have never provided IRIS with a client list, so they can only have obtained this by accessing the data held in my software.

Is this something anyone else has come across, is it standard practice and am I being unreasonable in feeling rather miffed about this?

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By countrygirl
19th Sep 2015 11:50

I think so

It's funny you should mention that, but several incidences have made me think that this is the case.

 

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By Tim Vane
19th Sep 2015 12:43

IRIS standard T&C's allow

IRIS standard T&C's allow them to regularly transmit data from your database to them for various purposes, including licence checks and support. (Based on clause 8.1 of v3 of the IRIS License & Support Agreement). So if they were accessing this data as part of a support call then they are probably well within their rights.

Your experience seems to indicate that the Iris software regularly trawls the customer database and uploads information of their choosing somewhere to an Iris server. Whatever else they do with the data, and the legalities or otherwise of doing it, I'm afraid I have no idea.

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By hje
19th Sep 2015 13:18

According

to the End User License: Source: http://www.iris.co.uk/assets/Uploads/SME-Terms-and-Conditioins/IRISPayro...

"8.1.2 to allow Our Software to transmit data to Us, at any time, to enable Us to check whether You are using a Current Release or enable Us to prompt You when a Current Release is available.

8.1.3 to allow Us to study Your information and data used with the Software for the purpose of rectifying any problems with the Software in relation to provision of Support;

8.1.4t to allow Us to monitor the Monthly Usage of the Software and to provide Us with full and accurate information and requested data as required in order for Us to monitor and calculate the Charges for the Monthly Usage;

8.1.5 to ensure that the operating system and compiler and any other software with which the Software will be used is either Your property or it is legally licensed to You for use with the Software,You will indemnify Us in respect of any claims by third parties and all related costs, expenses or damages in the event of any alleged violation of third party proprietary right which results in any claims against Us;"

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By countrygirl
19th Sep 2015 21:31

Interesting

So they are actually trawling through the operating system and all the other software on your pc not just the IRIS files.

Interesting!!

I wonder if there is any way to block this?

Next time they telephone me about renewing I think it is going to be quite an interesting conversation....

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By Mr_awol
21st Sep 2015 10:59

Other software

countrygirl wrote:

So they are actually trawling through the operating system and all the other software on your pc not just the IRIS files.

Interesting!!

I don't think so,  Surely the term quoted just tells you to make sure you have licences for any other products you use in conjunction with their software - and doesnt g as far as to suggest that they will check.

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By zebaa
19th Sep 2015 15:58

I hope anyone who uses this software has T & C's that inform the customer their data is being accessed by Iris. Failure to do so could be very expensive if the customers find out and make a complaint.

 

 

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By Manchester_man
19th Sep 2015 22:19

Interesting. Does anybody know whether Digita do the same? Being a Digita user I'm interested to know whether this is common practice, or whether it is just an Iris thing

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By ShirleyM
20th Sep 2015 06:47

Sage payroll

Many years ago, when we used Sage payroll, they knew exactly which clients we had submitted years ends for (always well below the licence agreement). I expected the licence to monitor number of clients y/e's submitted, but didn't expect them to take client details.

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By Old Greying Accountant
20th Sep 2015 12:45

Firstly ...

... have you asked IRIS, and what did they say? Surely that is the first thing to do!

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By countrygirl
20th Sep 2015 22:17

1st thing Monday!!

First thing Monday morning OGA I can assure you.

I will report back if I get a modicum of sense from them.

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By Old Greying Accountant
21st Sep 2015 23:01

The thing with IRIS ...

... is they supply CRM software and use it themselves. Every call the first thing they ask is who you are and what firm so they can make a note of the conversation on their system.

IRIS have spent lots of time on auto-enrolment is terms of calling accountants and trying to make sure you are ready. It is quite possible they have asked you about your first staging date and have logged responses you have given them.

 

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